COVA Hotel is in the heart of San Francisco, walking distance from Asian Art Museum of San Francisco and Marrakech Magic Theater. This hotel is close to Union Square and Lombard Street.
Make yourself at home in one of the 95 guestrooms featuring iPod docking stations and flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Rec, Spa, Premium Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional amenities include complimentary wireless Internet access, concierge services, and wedding services. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is served daily.
Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in San Francisco? This hotel has 1044 square feet (97 square meters) of space consisting of a conference center, conference space, and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going.
It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband.
I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
given the rate, good and comfortable amenitiea
scary to walk around at night
Hotel itself looks nice, close to points of interest.
The area surrounding the hotel was extremely rough and unsafe.
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus.
They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff
Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
Here are the things that stood out to me: Front desk staff - Specifically Latoya. I've stayed in many hotels in my life and I can honestly say that she's my all-time favorite. The whole group liked her. Professional but with a "friend" vibe. Easy to talk to and joke with. In a past life she was probably a bar tender because she has that ability to make you feel special by taking interest in whatever you have going on. Gave us great suggestions/feedback on nearby eateries (too bad we didn't get a chance to try Brenda's Creole Soul Food). She would be a big reason I'd stay at Cova again. The rooftop - So cool! I was there with a group of guys celebrating a bachelor party so we had to get our rooftop wolfpack pre-blackout toast on. #TheHangover The room - One of our rooms was a double queen and it was spacious and comfortable and most importantly clean. That bathroom faucet is a trip! I also found the benches in each room to be a nice touch that you don't get in most hotels. Location - It honestly wasn't anywhere near as bad as many of the reviews make it out to be. My group and I walked around a lot and never did we feel unsafe. I walked by myself once and it was like any big city; you're going to get a wide array of people, from bums to business people to locals to tourists. In fact, Cova and the international hostel next door gave the street a very international vibe. BTW, don't let the movie "Hostel" corrupt your view of hostels the way it did to me for a long time. This one looked like a hotel and there seemed to be many European and Asian tourists staying there. Also, many good restaurants nearby. Lers Ros Thai food was bomb, Mr Crave right in front of the hotel is a gem, and although we never got to try Brenda's Creole Soul Food, it HAS to be good because it was always packed with a line of folks willing to wait up to two hours.
The staff was excellent, friendly and helpful throughout. Great rooftop terrace to go and enjoy the city view.
If you could pick up the hotel and move it, that would make it better. While we were never harassed or felt in danger, the neighborhood was a bit sketchy. We heard gunshots in the middle of the night and saw a woman intimating on the sidewalk. We took lyft everywhere and didn't have an issue coming and going, however.