Revel in the heart of the SoMa district amid art exhibitions, film screenings, fashion shows and concerts. Bask in panoramic views of the Bay Bridge and the city skyline at W San Francisco, across from the beautiful Yerba Buena Gardens. Indulge in sustainable, locally-sourced cuisine at TRACE. Mix and mingle in the recently renovated Living Room or the Upstairs Drink Boutique. Rejuvenate at Bliss® Spa, energize in our fully-equipped FIT gym and host a bash in a modern event space. Retreat to the smart style, dynamic design and cool comfort of our accommodations. Absorb the energy of the City as you get cozy in a guest room or entertain in a spacious suite. Our Whatever/Whenever® service takes care of everything else.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly.
I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again!
$63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant.
Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Liked the decor and comfort of the room
Phones are not answered in time
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Being charged $60 to valet a car in unacceptable
Hip boutique hotel, nice and friendly staff. Great location!
Of course it is relatively expensive, e.g. parking USD 52/day.
The service was exceptional.
I requested a non-smoking room and my room smelled like smoke.
upscale, friendly helpful staff. The building showed some signs of its age with the ceiling, back hallways of the spa etc however the rooms were beautiful, they honoured my Starwood membership and upgraded my room and the lounge was fantastic.
The spa. The staff was friendly but the atmosphere is anything but relaxing. Clinical is the best description.
Conference and shopping
Very modern/design and spacey rooms. Good concierge service. Good breakfast at XYZ restaurant.
Bad front desk service. Our room was not ready at 3 and we had to wait for almost 2 hours at the lobby. No complimentary drink was offered. Problems with the bill. They accidentally overcharged us...
I thought this hotel would be a disaster because my husband and I went with our 3 small children. However, the hotel was surprisingly fun for the whole family. The kids loved the pool.
the room was nice
our room which was supposed to be ready at 3 was not ready until 5:30 and the staff could not explain why this was the case for the hour and a half we waited.
great rooms, amazing service
Very hip and trendy.
Central location and atmosphere