Hilton St. Louis-Airport

2Poor

Anonymous, Aug 2023

Staff members were super rude. Our room never got cleaned during our entire stay here at the Hiltons. We got locked out of our room due to a bad door reader. The water was shut off and we couldn't use the shower or anything.

4Mediocre

Jakob, Nov 2022

Arrived to a none functional digital key. Got that fixed. Next evening arrived to a dead door lock battery. Took them 40 minutes to respond.

2Poor

Scott, Sep 2022

The AC did not work. Desk clerk did not know how to arrange for a night somewhere else or how to find or contact the person who did. The desk charged debit card on arrival but continued to authorize the credit card on the reservation every night for the full amount of the stay. Then they said they had no record of the debit card payment. Staff was rude and argumentative throughout.

9.1Wonderful

Mark, Apr 2019

Pros. Good breakfast and everyong was nice!

Cons. Was told about the renovations which was appeciated. i believe the cost should have been adjusted more.

7.1Good

Sander, Apr 2017

Pros. Beautiful property. Very friendly staff.

Cons. Messages sent to hotel through reservation confirmation email never got there, which made our late check in a bit hectic. There was insufficient bedding for the sofa bed. The main complaint was more about the booking site than the hotel.

4.5Mediocre

Anonymous, Jun 2016

Pros. Good location by airport. 24/7 airport pick up

Cons. No sheets for pullout couch. Called twice. Finally went down to the lobby at midnight. Got sheets. Unacceptable There was a gap around the door to the hall 1/2 to 1inch wide. Every time someone walked by talking (which was often), we were disturbed.....and this happened late at night I would not stay here again

6Okay

Blanca, Jan 2016

Pros. The majority of the concierge staff was nice and helpful. Some were not polite and even though communication wasn't impolite, their face expression would say it all and came across as if you were bothering them or made it seem like u were asking for too much. On a good note, the weather was really cold and appreciated how they had hot chocolate for guest and cups with lids. That made it very helpful for me as a mom as my kids were able to have some .

Cons. Did not like the cleaning staff. One in particular made a facial expression like she didn't care of my needs. I made the concierge aware and from there don't know but I continued to have issues with getting our room clean. With lil ones, u have to have a clean sanitized rm. Also, even when they clean, u can tell that no effort is placed in making sure it's sanitized as our shower curtain was dirty, underneath the sink was dusty, and I dropped an earring and was able to see that the very bottom was super dirty, hairs, and god knows what else. Overall cleaning, 1 star! I also don't think cleaning crew was unhappy with us due to that we would always step out the rm past 12pm and would let them know that they could clean and of course they wouldn't say yes or no and would give me a stare like "whatever". On one occasion our rm wasn't cleaned! My experience wasn't what I would have expected from a Hilton.

4.5Mediocre

Anonymous, Jul 2015

Pros. Close to the airport, easy check in and check out. The bath products were great!

Cons. The facilities are VERY old. They do not match the photos online. Everything is painted dark brown with old fashioned wood decor. Very uncomfortable and I had a hard time sleeping. I was also sleeping next to the ice machine and walls were incredibly thin. (again, old)

6.5Okay

Anonymous, Jul 2015

Pros. I love convent it was to the terminals and surround by hotels and restaurants and taxi available if need anytime, also shuttle service to airport every 15mins...it took me less than 3mins to check out and go outside to wait for the shuttle 7mins then get to the airport in 5mins.

Cons. $10 to park a night, the closet is small, the iron didn't work, the bathroom corner needs to be clean better maybe taken a vacuum cleaner to clean out the edges. The Queen size bed is on the small size.

10Wonderful

Donna & David, Dec 2014

Pros. Upon arrival we were immediately assisted by Oscar from the door entry, over to the check in counter, and to our room. He was a fabulous assistance to me as I had two suit cases and husband in wheel chair. Also your restauant staff was exceptional to all guests in the dining room. We definitely will stay with you again.