The cash refund, as I had to leave 2 days early
The bed / room was not made
Cheap - good value. Ukrainian customs are so ifferent to ours that visitors should be avised in advance. Choice of 5 breakfast set menus to be chosen the night before and booked for a specific time, few bath towels, bed not made up unless requeste each day, very little English spoken, lift not working, no heating in hotel, etc. etc. This is not a complaint but just a comment - after all, this is Ukraine and is to be expected and accepted if you go there. The city is very welcoming & inexpensive.