|General||24 hour front desk, ATM on-site, Bar/Lounge, Cribs available, Gift shop, No smoking, Parking (surcharge), Pool (indoor), Sauna, Storage available|
|Services||Airport shuttle (free), Business center, Concierge service, Meeting/Banquet facilities, Train station shuttle, Wedding services|
Excellent, 211 reviews across the web
|Service||96% found the |
|Hotel Building||Building is pleasant. 76% of guests gave positive feedback.|
|Beds||75% said the |
|Room Cleanliness||76% said |
|Reception||81% said the |
|Noise Level||For only 59%, the |
|Price||Price is too high. It had 56% negative mentions.|
|Breakfast||55% were |
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The bed was wonderful and slept awesome. Loved the concept of saving room service (towels,bed made etc.) for bonus pts or $5 food credits!
I turned on the tv at 11:30pm & no picture. After two men came in my room & couldn't fix, I was moved to another room as they carried my stuff-very embarrassing. When I checked out, there was no apology or comp. Disappointing.
The hotel shuttle was unreliable and the conceirge service seemed to have a hard time getting a cab for 6 people.
Great views of campus
Elevators were slow and unpredictable. Lobby almost empty all the time.
PERFECT LOCATION, Beautiful rooms/CLEAN
n/aLoved our stay - everything was perfect
It is a great location for us-close to family and our points of interest.
No complimentary breakfast offered. Our last stay at the hotel we were provided that service.My overall rating is an A-. Will definitely stay there in the future.
yes the bathroom sink did not drain,there was no water pressure in the shower,everything had a film of grese on it like it was cleaned with pledge and i slipped getting in the tub and getting out
How close it was to campus
Flaw system in the parking garage - they had a group meeting at the hotel - wanted to charge all the people attending the meeting and their register was down - all the people needed receipts so one person was hand writing receipts - took over 45 mins
Friendly staff...very helpful and accommodating.
The A/C system shut off in the middle of the night ... We couldn't turn it back on ... A call to the operator and she was able to turn remotely...Would definitely use again...
The location to Syracuse university
NoVery well located hotel with friendly and cordial staff. Hotel was very well decorated and also very clean.