|General||24 hour front desk, Air-conditioned, Bar/Lounge, Express check out, Hot tub, Laundry facilities, No smoking, Parking, Pool (outdoor), Restaurant, Room service, Safe, Sauna, Steam room, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Babysitting/child services (surcharge), Car rental, Laundry service, Meeting/Banquet facilities, Spa, Wedding services|
|Internet||Internet (surcharge), WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Good, 129 reviews across the web
|Hotel||Hotel is nice enough. 78% gave positive feedback.|
|Service||100% found the |
|Price||Price is reasonable. 75% positive comments.|
|Breakfast||75% found the |
|Bar and Beverages||Good bar. 75% mentioned it positively.|
|Beds||57% didn't like the |
|Hotel Building||Building is not very nice. 58% negative comments.|
|Room Size||55% said |
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Friendliness of the staff
That the check in would have to be so late
Staff lost the one key to the baggage room, had to wait till they could open door to get luggage. Room key had to be reprogramed twice to get into room.
the cleaniess of the hotel and great staff.
little far from downtown.
Took over 2 hours to check us in. Didn't want to compensate for our inconvenience. Offered us a free cocktail from the bar, there were 4 of us, but becuase they were closing the bar they only gave 2 of us the free cocktail. Not enough for 2 hour wait!Overall the hotel was ok. That same night we checked in they had a wedding in the lobby. You could hear the music all the way to the room. Not very enjoyable when you're trying to sleep and recoup from a long trip.
Great place for the price. I will recommend it
the jacuzzi was a little dirtyExcellent staff, clean rooms, free coffee and water
The staff was very nice. Room was clean and water and coffee was provided. The bartender was very nice with all guest.
The jacuzzi was not too clean but other than that it was fine. Also there is no air conditioner in the hallways but once you are in your room or lobby/restaurant area your are fineThe Hotel is in a secure area. The room was clean. Food is good. If you want to have some drinks and have appetizers, I will recommend you sit at the bar. The bartender is funny and friendly. All personnel was very nice. I will definitely recommend it.
The bed was like a cardboard box. The parking stalls are made to fit only compact carsIf you take into consideration you are in Mexico it was a great place. If they want to step it up a little bit there are some things they could do better like aircondition the public spaces. upgrade their very hard mattresses and cut their curtains higher so the a/c blows into the room and not the curtains
Clean and friendly staffI really enjoyed this hotel! We just spent one night but my kids were happy! It was clean and the staff very friendly!
The rooms were great. Lots of room and very clean. There was a free bottle of water for us as we didn't know if the hotel water was filtered or not. The beds were clean and the staff took great care of us.
I was disappointed that the breakfast was $15.00 a person. That seems very expensive for TJ. I don't know if I would have been able to navigate the check in process if my son hadn't spoken Spanish. The beds were super hard-firm.I will probably stay there again because of the location. I will make plans to have breakfast somewhere else. A clean, and great hotel for downtown TJ.
I really liked that it was near everything and that it was over all clean
The only complaint was that the bed was too hard.