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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Designated smoking area, Express check out, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (indoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible |
| Activities | Fitness center, Pool table |
| Services | Airport shuttle (free), Business center, Laundry service, Meeting/Banquet facilities, Train station shuttle, Wedding services |
| Internet | Internet (free), WiFi (free) |
| Policy | Pets not allowed |
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Guest Ratings
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Star Ratings
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Overall Rating - Excellent
Analyzed 234 reviews across the web
Also good to know about the hotel:
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Excellent 9.3
Jul 1 2014
Posted by Sarah
Very welcoming, beds extremely comfortable, good amenities. Very satisfied. This hotel is typical in that the pool and fitness center are right next door. The chlorine fumes kill the air quality in the fitness center. Air quality elsewhere in the hotel was good. Very welcoming, beds extremely comfortable, good amenities. Very satisfied. This hotel is typical in that the pool and fitness center are right next door. The chlorine fumes kill the air quality in the fitness center. Air quality elsewhere in the hotel was good. Read More |
Okay 5.0
Apr 22 2014
Posted by Verified Hotel Guest
Very inviting check in area & professional friendly staff. Terrible smell of room deodorizer in lobby area in upstairs level & hallways. Had to hold my breath. Also, there seemed to also be a deodorizer in the heating unit/vent area because when the room heat was on, there was the same smell which made my throat hurt. It was sickening. Those 'plug-in's' & room deodorizers are carcinogenic. Did not appreciate having to pay to be exposed to these poisons.Very inviting check in area & professional friendly staff. Terrible smell of room deodorizer in lobby area in upstairs level & hallways. Had to hold my breath. Also, there seemed to also be a deodorizer in the heating unit/vent area because when the room heat was on, there was the same smell which made my throat hurt. It was sickening. Those 'plug-in's' & room deodorizers are carcinogenic. Did not appreciate having to pay to be exposed to these poisons. |
Excellent 9.0
Dec 5 2013
Posted by Margaretha
Nice hotel! Great fitness facility, close to RPI campus, free parking, quiet and spacious room. no Only good things to say:) We had a room with 2 queen beds that was large enough to accommodate four people comfortably. Liked the Keurig brewer, mini fridge and microwave in our room!Convenient location close enough to walk to RPI campus. It was extremely quiet during our stay and the beds were great. I came home feeling well rested which is not usually the case when staying in other hotels.Nice hotel! Great fitness facility, close to RPI campus, free parking, quiet and spacious room. no Only good things to say:) We had a room with 2 queen beds that was large enough to accommodate four people comfortably. Liked the Keurig brewer, mini fridge and microwave in our room!Convenient location close enough to walk to RPI campus. It was extremely quiet during our stay and the beds were great. I came home feeling well rested which is not usually the case when staying in other hotels. |
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Good 8.0
Sep 19 2013
Posted by Verified Hotel Guest
Garden theme. New looking hotel. Snacks and drinks in lobby. Easy in/ out to car. Key access required in elevator, felt secure. Size of room perfect. Had clean crib for my son. Had a pool and workout room. Treasure chest for kids at the desk. Fake flower scent pumped into the hallways. Had Starbucks decaf coffee but not regular! We were staying for the weekend for a wedding wih our 2 year old. Met our needs and expectations perfectly.Garden theme. New looking hotel. Snacks and drinks in lobby. Easy in/ out to car. Key access required in elevator, felt secure. Size of room perfect. Had clean crib for my son. Had a pool and workout room. Treasure chest for kids at the desk. Fake flower scent pumped into the hallways. Had Starbucks decaf coffee but not regular! We were staying for the weekend for a wedding wih our 2 year old. Met our needs and expectations perfectly. |
Excellent 9.0
Sep 7 2013
Posted by Lynette
Location of hotel was excellent. The restaurant inside of hotel was very convenient The air conditioning unit seemed a bit out of whack..could never get proper temperature and it left the floor wet....wear slippers Location of hotel was excellent. The restaurant inside of hotel was very convenient The air conditioning unit seemed a bit out of whack..could never get proper temperature and it left the floor wet....wear slippers |
Excellent 10.0
Aug 29 2013
Posted by Kathleen
Very accommodating very clean...I would definitely book again Still waiting to hear back from housekeeping about something I left behind... TopsVery accommodating very clean...I would definitely book again Still waiting to hear back from housekeeping about something I left behind... Tops |
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Good 7.0
Aug 5 2013
Posted by Verified Hotel Guest
The fresh cookies at check-in were a delicious treat! We had several problems upon entering the room. First, the hand towels in the bathroom were obviously used, with a hair on one of them. The lotion provided had also obviously been used. When I went to the call the front desk to ask for more towels, I discovered the phone did not work. In investigating the cause of the phone's malfunction, we also discovered the radio/alarm clock didn't work either. We addressed the issues with the front desk staff who were appropriately horrified and quickly did all they could to rectify the situation, including offering to move us to a new room. While our first impression of the property wasn't the greatest, the staff members who helped us went out of their way to make us happy.The fresh cookies at check-in were a delicious treat! We had several problems upon entering the room. First, the hand towels in the bathroom were obviously used, with a hair on one of them. The lotion provided had also obviously been used. When I went to the call the front desk to ask for more towels, I discovered the phone did not work. In investigating the cause of the phone's malfunction, we also discovered the radio/alarm clock didn't work either. We addressed the issues with the front desk staff who were appropriately horrified and quickly did all they could to rectify the situation, including offering to move us to a new room. While our first impression of the property wasn't the greatest, the staff members who helped us went out of their way to make us happy. |
Excellent 10.0
Jul 28 2013
Posted by Verified Hotel Guest
The staff was very friendly and helpful. The rooms were a bit small, but they were very clean. I stayed at the Hilton Garden Inn Troy for a family vacation and I had a great experience. The location was great and the hotel staff were very helpful with helping us plan our day trips. I would definitely recommend this hotel.The staff was very friendly and helpful. The rooms were a bit small, but they were very clean. I stayed at the Hilton Garden Inn Troy for a family vacation and I had a great experience. The location was great and the hotel staff were very helpful with helping us plan our day trips. I would definitely recommend this hotel. |
Excellent 10.0
Jun 19 2013
Posted by Paula
Very clean and the staff was very friendly. 1. No gluten free menu in their restaurants. 2. Pool was closed for maintenance 1 hour early 2 nights in a row. I called the front desk to inquire and the problem was resolved immediately! Loved this hotel because it was so clean and also because of all it had to offer. My family enjoyed the breakfast brunch and I thought the price was great for how much they had to offer. We all enjoyed the pool and fitness center too. Our kids and grandchildren stayed on another floor while we were there. The lobby was so comfortable and inviting we visited with the kids in their lovely lobby rather than our rooms. It's a great place to stay for any reason be it business, as a couple or traveling with the family. The location was right on a main street off the highway. Easy to find and in the center of town. My husband and I stayed here for 3 nights because our son was getting married in Troy. Our other kids j...Very clean and the staff was very friendly. 1. No gluten free menu in their restaurants. 2. Pool was closed for maintenance 1 hour early 2 nights in a row. I called the front desk to inquire and the problem was resolved immediately! Loved this hotel because it was so clean and also because of all it had to offer. My family enjoyed the breakfast brunch and I thought the price was great for how much they had to offer. We all enjoyed the pool and fitness center too. Our kids and grandchildren stayed on another floor while we were there. The lobby was so comfortable and inviting we visited with the kids in their lovely lobby rather than our rooms. It's a great place to stay for any reason be it business, as a couple or traveling with the family. The location was right on a main street off the highway. Easy to find and in the center of town. My husband and I stayed here for 3 nights because our son was getting married in Troy. Our other kids j... |
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