5 stars
Hilton Tulum Riviera Maya
Carretera Cancun Tulum 307, 77774 Tulum, Quintana Roo, Mexico
+52 984 195 1100From
$248
Cheapest
rate per night
7.8
Good
based on 137 reviews
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About Hilton Tulum Riviera Maya
- Resort RoomEnjoy the many amenities of the resort
- Enhanced cleaningThis stay has committed to enhanced cleaning measures.Learn more
- FreebiesThis stay includes Wi-Fi and Parking for free
The hotel facilities and services include air conditioning, free WiFi, car parking, gym/fitness facilities, spa facilities (extra charge), conference room, 24hr reception, restaurant, bar, swimming pool, kids pool, children playground and elevator. The room amenities include room service, air conditioning, free WiFi, safe box, TV, balcony/terrace, mini bar, coffee/tea maker, hairdryer and telephone. Please note that some of the above facilities may be closed due to weather / seasonal conditions Address: Carretera Cancun Tulum 307, Tulkal Chemuyil, 77774, Tulum, Mexico.
Photos of Hilton Tulum Riviera Maya
Latest deals for Hilton Tulum Riviera Maya
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Tulum Riviera Maya
- Private beach
- Water sport facilities (on site)
- Outdoor pool
- Water slide
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Services and conveniences
- ATM on-site
- Wedding services
- Business center
- Car rental
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Dining
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Family friendly
- Kid-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Swimming pool toys
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Babysitting/child services (surcharge)
- Playground
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Outdoor pool
- Sauna
- Plunge pool
- Pool with a view
- Water slide
Things to do
- Gift shop
- Eco tourism
- Game room
- Evening entertainment
- Water park
- Water sport facilities (on site)
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Valet parking
- Private parking
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Pets not allowed
Outdoor
- Terrace/Patio
- Beach towels
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Basics
- Free Wi-Fi
- Free toiletries
- Smoke alarms
- Air-conditioned
General
- Family rooms
- Telephone
- Storage available
Media and entertainment
- Radio
- Cable or satellite TV
Bedroom
- Fold-up bed
- Alarm clock
Workspace
- Laptop safe
- Desk
Bathroom
- Hairdryer
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Hilton Tulum Riviera Maya
All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.
7.8
Based on 137 verified guest reviews
6.1Friends
8.5Solo
7.8Families
7.9Couples
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Gorgeous property! Picture perfect views everywhere. Excellent amenities. Five star restaurants and menus! Calming and secluded paradise like location. Only wish the beach wasn't so rocky. Had great times at the pool, beachside activities, paddle board and kayaking!
The hotel was horrible, 1st night we didn’t have hot/lukewarm water we called the front they told us to let the water run a little longer we told them we had it running for about 30min already and that why we’re calling. They sent maintence and he got the same results, he doesn’t say anything and just leaves . So we landed up having to call the front desk again because we had no idea what was going on. When we called the front they kept hanging up on us when we asked what was going on, finally we got to talk to someone at the desk and they told us the maintenance is coming to our room to see what the problem was. We told them that maintence had been to our room and just turned the water on and walked out. At that point they sent another maintence and he came and did the same thing and just put the water thermometer to check the temperature, as he was about to walk out like the first in maintence we stopped him and tried to get him to tell as what the issue was . All he kept saying was his gotta check. At this point we had 10 min to get to our dinner reservations. We called the front one more time and asked to speak with a manager she told us they had to fix it outside our room, we told her we had to dinner and can’t wait for them to figure it out. So we landed up taking quick cold showers and while getting ready the maintence and manger show up in our room trying to fix the problem. while we were trying to get ready. So unprofessional and every embarrassing for me and my husband. We were told rooms service was 24/7, my wife called at 8:30 to order some food since our son fell asleep and we couldn’t make dinner this day . She was told room service is closed and they had chips. The restaurant were not Hilton standard nor was the buffet. Our last night our toilet would flush and we called the front desk and they told us maintence would be there in 10 min. We waited and waited maintence never showed up . We called a couple of time again and the line kept coming up busy. We went to sleep because we had a early flight in the morning and had to check out by 6. We called in the morning to tell them that no one came to our room to fix our issue at night. They kept say 5 min we called over and over telling them we need it fix because we have to leave . Finally 10 min before we had to walk out our room to meet our transportation the maintence shows up to fix the issue. This was the worst hilton experience me and my family have had. We our royal hilton diamond members, but will never try this resort again. Not worst the money. We would not recommend this hotel.
Location
Carretera Cancun Tulum 307, 77774 Tulum, Quintana Roo
What's nearby
- Xel-Ha Water Park2.7 mi
- Dos Ojos Cenote4 mi
- LabnaHa Ecopark Adventures5.8 mi
- Casa Cenote7 mi
- Tulum Monkey Sanctuary10.9 mi
- Gran Cenote11 mi
- Sistema Sac Actun11.1 mi
- Cenote Santa Cruz Tulum11.1 mi
- Cenote Zacil-Ha11.2 mi
- Tulum Mayan Ruins11.3 mi
- Tulum National Park11.3 mi
- Playa Paraiso11.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hilton Tulum Riviera Maya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Hilton Tulum Riviera Maya
- If you’re after a cheap room at Hilton Tulum Riviera Maya, then you should consider staying during the low season. The cheapest deals can generally be found in March and November.
- Prices can also vary depending on which day of the week you stay. For the best room deals at Hilton Tulum Riviera Maya, plan to stay on a Saturday or Wednesday. The most expensive day is usually Monday.
- The cheapest price a room at Hilton Tulum Riviera Maya was booked for on KAYAK in the last 2 weeks was $350, while the most expensive was $650.
- How long should you stay at Hilton Tulum Riviera Maya? KAYAK users usually book their rooms here for 4 days.
FAQs when booking at Hilton Tulum Riviera Maya
Where is Hilton Tulum Riviera Maya located?
Hilton Tulum Riviera Maya is located at Carretera Cancun Tulum 307, 13 miles from the center of Tulum. Xel-Ha Water Park is the closest landmark to Hilton Tulum Riviera Maya.
When is check-in time and check-out time at Hilton Tulum Riviera Maya?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Tulum Riviera Maya.
Does Hilton Tulum Riviera Maya offer free Wi-Fi?
Yes, Hilton Tulum Riviera Maya offers free Wi-Fi.
Does Hilton Tulum Riviera Maya offer free parking?
Yes, Hilton Tulum Riviera Maya offers free parking.
How far is Hilton Tulum Riviera Maya from the airport?
Hilton Tulum Riviera Maya is 24.6 miles from Tulum Intl. Hilton Tulum Riviera Maya is 28.5 miles from Cozumel.
Does Hilton Tulum Riviera Maya have a pool?
Yes, Hilton Tulum Riviera Maya has a pool onsite.
How does KAYAK find such great Hilton Tulum Riviera Maya hotel deals?
KAYAK scours the web for all room deals available at Hilton Tulum Riviera Maya in Tulum and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hilton Tulum Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hilton Tulum Riviera Maya.
Nearby hotels and places to stay
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See most recommended stays in TulumGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 13.0 mi |
Nearest Airport | Tulum Intl |
Distance to airport | 24.6 mi |