|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Gay friendly, Laundry facilities, Non-smoking rooms available, Parking (free), Wheelchair accessible|
|Services||Airport shuttle (surcharge)|
|Internet||Internet, WiFi (free)|
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|Extended Stay America|
Good, 118 reviews across the web
|Location||Location is great. Appreciated by 83%.|
|Service||Only 69% found the |
|Food||Food is average. Only 50% positive comments.|
|Room Cleanliness||68% said |
|Beds||83% didn't like the |
|Reception||61% indicated the |
|Price||Price is too high. 64% negative comments.|
|Noise level||77% thought it was |
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Friendly and accommodating staff.
Not clean. Seemed to be mid-renovation or ??The bathroom was dirty (floor, shower & towels, yuck!) and the one outlet was broken. One headboard was missing & a random piece of particle board was propped up in a corner...big tear in carpet. No hot water in kitchen sink, dirty cutting board. No remote control or chairs in room when we arrived, which the staff brought up while we were out. The staff was very nice - I thought it odd that they had only one employee working the front desk on a Saturday when the hotel was fully booked - Often finding it necessary to leave the front desk to make accommodations for guests which led to a back-up of folks needing assistance when they were able to return. Just didn't seem efficient or at the standards of customer service they claim. I felt bad asking for something (like a few chairs to go with the table) because I could see that they were overloaded... As a guest, I s...
My reservation was for a queen bed, non smoking. When we got into the room, it was a handicapped, smoking room & there were strands of hair on the bed, w/c shows that the bed sheet wasn't changed. Luckily, front desk was able to find a non smoking room.Our overall stay was okay, except for the inconvenience of moving to the right reservation.
When I got there they said I did not have a reservation I had my 2 kids with me they also said there was no rooms available and then gave me a room with 1 bed I had a terrible time I give them a -5 star how was we supose to sleep on 1 bedDon't go here
My room had beg bugs. I received numerous bites during my stay. I did not make an issue because I didn't want to freak people out and ruin their business. I did buy 'bug bombs' (Raid) which helped for a couple of days but they did return...For the price of the room it is a nice deal. I believe the problem has more to do with pets. I would recommend that limit the pets to certain room which I believe would reduce the amount of bugs speadind throughout the hotel.
The hotel was worn, blankets not clean, carpet was stained. The non smoking floor smelled like smoke and stale food.Poor, did not meet expectations.
the frenzied desk clerk was very nice
dirty, stuck in a smoking room, sub par, would not return
front desk tyrese was very helpful. location was perfect. kitchen is great.
dog smell in hallway & door areas...eveything was great other than the dog smell... i will let my family & friends know that this is a great hotel... thank u...
Nothing good about this place. The staff is very rude. $xxx/night I had to pay to stay in HELL. There are many other good hotel around Marriott, Quality inn and others
Do not stay in this place. Staff is very rude.The staff is very RUDE. Front desk staff, banging on my door yelling out loud to wake me up at 11:22 and ask me to leave because the check out time is 11:00 am. I checked in at 5 pm, worked night shift in a hospital nearby. Slept a couple of hours before her banging, opening the bedroom door and yelling out loud to wake me up. I told her I would pay for late check out but not appreciate her cheap manners. She never apologizes. This is the worst experience I have ever had. My room cost me $xxx/night without late check out fee. Do not waste your money. Many other hotels nearby.
Vanessa was on top of her game and took care of us like family
No everything was goodThis place was fine and staff was nice
Location fits our needs. Close to the Mall/Outlet and restaurants. Very convinient