Located in Willoughby (East Side), Courtyard by Marriott Cleveland Willoughby is close to Classic Park, Indian Museum of Lake County, and North Chagrin Reservation. Additional area attractions include StoneWater Golf Club and Briardale Greens Golf Course.
Courtyard by Marriott Cleveland Willoughby has an indoor pool, a spa tub, and a fitness center. Wireless Internet access is complimentary in public areas. Business amenities at this 3-star property include a 24-hour business center and a meeting room. Dining options at this business-friendly hotel include a restaurant and a bar/lounge. Additional amenities include laundry facilities, a fireplace in the lobby, and coffee/tea in the lobby. Self parking is complimentary. This is a smoke-free property.
The 90 air-conditioned guestrooms at Courtyard by Marriott Cleveland Willoughby include coffee/tea makers and hair dryers. Guests can use the in-room complimentary wireless and wired high-speed Internet access. 32-inch flat-screen TVs are equipped with premium cable channels and pay movies. All accommodations provide desks and phones. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily.
Ambiance. Decor. Friendliness of front desk staff. Cafe/restaurant
The restaurant staff was impatient/annoyed that we arrived and ordered breakfast to go (3 meals -one for a child). Apparently, it was 15 minutes to closing time.
Pool was very warm.
Hot tub water was extremely dirty. Bed was hard in the room
Everything the hotel was exceptional.
They didn't offer breakfast as an amenty..
Loved the convenience to restaurants and the interstate. The front desk staff person was very friendly and helpful as well. I didn't use the pool or fitness room, but it was nice to know they were there had I the time to use them.
The water in the pool is so warm, which is very nice.
Small, clean and nice location
Power outage during my stay; no back up generator. However, the general manager did address my concerns satisfactory!
It was a great stay. I would have loved to have some type of complimentary breakfast
See other comments. other than those comments previously stated the stay was fine.
It was clean and the staff was prompt and courteous.
Overall good value.
The hot tub wasn't working, and we were really looking forward to it. This has happened before, at other hotels. They don't seem to make it a priority to keep them working.
It has the look of all the remodeled Courtyard Marriotts.
The food service was very slow in the evening and food mediocre. The rooms seemed a little tired compared to other Courtyards I have stayed at.
Friendly and helpful staff
Was not aware the pool was closed for repairs until we arrived. I believe this is not Marriott's fault but price lines for not being up to date. Marriott had it prominently displayed when we entered the lobby.
Nice hotel, friendly staff, clean, good location for whst we needed.
No refridgerators in guest rooms.
PET-FREE,yay!! Superclean,best bed ever, modern minimal decor, 24 hour snack area with microwave, pool, hot tub, mini fridge in room, and COFFEE SERVICE IN LOBBY!
Hot tub never really got hot. It was about the same as the pool, which was very warm. Loud talking kitchen worker sounded like she was right in our room and woke us up early. Pillows were lame and we got a pad covered with a sheet instead of a blanket.
Staff were kind and courteous. Location though close to freeway exits was sufficiently quiet with full curtains to shut out light and noise.
Clean, and convenient to major highway.