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The crew was attentive. The food was delicious. The flight was smooth.

Last few years I didn't not have great experience with United Airlines.

It was on time. Snacks could have been provided for free.

Friendly staff, always good food , as comfortable as it can be in economy

Leg room and seat back not a good recline (middle seat)

There was not enough sparkling water and beer during the flight. Coffee was not hot

One hour delay to board. The plane is tiny and 100 years old. Many passengers have been asked to check in their carry-on bags. This is although the bags were within weight and volume limits. The plane is just too small so they are essentially overbooking carry-ons. No entertainment whatsoever. No overhead TV and of course no personal screens. Food, if you can call a lukewarm toast "food", was edible at best. Craw was very nice, polite, and welcoming. They are not at fault that the airline is XXXing on their clients.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.

It becomes like Wizz air, no good, bad comfort and you should pay for 20kg bag.