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The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ

Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm

I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late

no issues at all... Kudos to the food. This time was really really good

The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.

Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.

I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.

SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.

I guess just the food, but besides, amazing experience flying with swiss

Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.

They went out of their way. It was very clean and friendly.

I was pleasantly surprised with the whole experience. Thank you

Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards

Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.

Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came

Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.

Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.

I wish the flight attendant was a little bit kinder

Prompt boarding, safe landing and they didn't lose our luggage. No entertainment and no USB plugs to charge phones. No food, though I might have been asleep.

It was a short flight, no real service (which is okay). Very bumpy because of weather.

Boarding was horrible. We were packed into a bus with few seats and made to stand for 10 to 15 minutes, then driven for 5 minutes on wild curves. Complementary food and drink was a tiny chocolate and a bottle of water. Seating was cramped. Aircraft had no video.

It was timely boarding, well organized. The food was weird in a flight to Buenos Aires. I felt as if I were flying to Asia because of the chicken teriyaki. In my section flight attendants spoke only German and English. I wondered why no Spanish speaker was hired for a flight to Latam. In that Lufthansa needs to be more customer oriented. Compared to other airlines the four seat in the middle is less comfortable. That said, staff was polite and efficient, the entertainment system worked well. It was ultimately a peaceful, well organized and safe flight. Thank you !

Good crew and good flight but could have run on time They were waiting to collect people from connections

Great except my luggage was. Lost my entire. Trip and I had. To go buy things and waste. Time trying to find. My luggage

to be bussed around the airport, then have to sit on the plane for an hour whilst the plane was deiced not once, but twice, then to have to wait for a tug driver is unacceptable. The Captain was very good at communicating.

Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.

Great! Great staff, great food, great flight :) Keep up the good work!!!

Pierwszy raz odbyłam tak pozytywny lot. Uprzejma, świetna załoga. Kapitana lotu W6 1771 z 6.01.2024, pozytywnie zaskoczył wyraźnym kontaktem i ciekawostkami na temat lotu, jak i informacja o zorzy polarnej zachęcając do zobaczenia przez okana. Delikatne perfekcyjne ladowanie WIELKI SZACUN i GRATULACJE dla KAPITANA!!👏👏👏

After the flight. Waiting to long to get off the plane

Very very very…… uncomfortable seats /does nor reclain/ and so little space /this was 5:30 hours flight- and quite expensive no longer low cost airline/ 5:30 hours flight and no water or snacks was offered anly very expensive sales.

Was denied to enter the previous plane so couldnt make it to this one

Got rejected to enter the plane because i took calming pills. Im scared of flying and i always take it since 12 years and it was never a problem with other airlines.

Shambolic boarding with ZERO information on why there was a delay. Don't treat customers like sheep. Crew good. Aircraft new. Late departure with minimal information from flight deck.

The flight was 1.30 hour late because of the Police checking 4 passengers. This was not Ryanair fault but was quite ennoying.

The boarding process was fast Uncomfortable seats ,do not recline.

My fligh was suddenly canceled and no ine approached me The web response was the only one and it was poor and not satisfactory Wizz did not take care for moving me and my family to another flight instead and simply gave us back the flight credits which i cant do nothing with !!

The crew was not very friendly or did not seem like very approachable. The plane was quite dirty and it didn’t sound too good when landing.

This was my connection flight that was moved time ahead for a almost entire day so I lost it and I had to purchase new ticket once I landed in Copenhagen since nobody wanted to take responsibility for moving flight in that way so it’s impossible to make it. Very poor job by Underpricer, Air Serbia and SAS.

I purchased an exit row seat and priority boarding, about 3 months in advance. Without any communication whatsoever, my seat was moved to row 2, when I checked my reservation 2-3 days before departure. As no exit row seats were available anymore, I selected a seat 1C. However, once at the airport, I was issued maybe the worst possible seat, 29E, middle seat, one row before the last. It is not worth my time to request the refund on the ancillary purchase, I am simply done flying with Air Serbia. Also there was no boarding process to speak of at all, or online check in.

Lacking online check in, had to wait an hour in order to check in on the counter even without language.

This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.

Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.

Our flight was delayed from 1st July to 2nd July. But I wasnt informed! Checked my emails,every detail but I was definitely not informed! I and my family went to the airport on 1st July and learned that rhe flight is delayed to 2nd July at the airport! I am going to complain about this. I had to stay ın Kraljevo one more night. Luckily we could find a room. What ıf We couldn't?

To be honest, it was a fair flight, nothing more, nothing less. Since the route is short, I can accept poor in-flight service. The Belgrade airport is currently undergoing extensive reconstruction, which may result in some minor disruptions, but progress is expected to be made within the foreseeable future.

Omg my flight was delayed from 4pm to 9:45 pm with no explanation- that is ridiculous

Very poor embarkation in Belgrade , employees not friendly, not well organized. The flight was delayed by over 2.5 hours and the employees at the air Serbia desk at Belgrade were unhelpful, disinterested and all appeared more concerned about their snack (all were munching something) than assisting passengers

They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.