A little sub- par. Alaska used to be a good airline.
Quick flight and helpful crew both on the ground and in the air. Went super easy and fast.
Great service. Got in early into Seattle and everything went great.
only refreshments and biscuits available but it was a short flight from LAX to LAS thus it was fine.
Seat space Terrible. No real food on a 6 hour flight
entertainment (use your own hardware) was difficult and I don't like tiny tiny screens for movies. "we're locking the bathrooms" messge came as they locked them. how about a warning, e.g. we will lock bathrooms in 15 on our final approach...
Temperature was very cold. seat was uncomfortable bc headrest did not work properly - the earflaps would not move.
On check in, the agent would not accept the credit card that I booked the flight on to pay for a checked luggage. It had the agency name that I work for on it, but my flight was booked on it so it did not make sense. So I used my personal CC. Then they could not give me a receipt for the checked baggage, and directed me to go to Alaskaair.com and find my way around to print up a receipt for my expenses. Should have been a lot more customer friendly for something so simple.
It was filled with lots of delays and also onboarding delays that left a passenger next to me sick. Also, they miss labeled my bag for another passenger and temporarily lost my luggage.
High travel time and the flight was full but the staff handled it all well.
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
I didn’t not like that I could not select my seat and ended up with the worse seat.
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
Delta did an awful job w logistics at DTW. Missed connection. We were there an hour early. SUCKED
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
Had to run to make it only to have the flight delayed to wait for all the late connectors Second drink service skipped up
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Terrible. Delta delays caused us to miss our flight and they did nothing to fix it.
The A330-200 was showing its age but otherwise this was a pleasant flight with friendly crew. The meals/snack provided were pretty good.
Delayed by almost an hour - I also noticed that all JetBlue flights departing from PBI were delayed yet the weather was perfect.
I loved the wifi, much better than Delta. Seats were old. and bathrooms dingy.
There was no wheelchair or wheelchair escort at the gate..unacceptable
Delayed 4 hours because of maintenance issue they knew about all day. Get another plane. Time is precious!
I liked that boarding and take off were timely despite a 15 minute delay due to weather. The pilot communicated with us the entire flight keeping us informed re: turbulance and slight delays on the runway after we landed.
Has been always great except flight cancelation in the past at very last minute waiting till 2am and we when have to beg for overnight accommodation
There were weather issues and coding problems whatever those refer to, but JetBlue, for two days in a row was unbelievably late. Several hours late, resulting in almost no sleep for passengers like me.
The plane was very hot. There were delays . Generally, the flight was great.
If jet blue is going to offer tv at every seat, fix the headphone connection so you can hear. Haven’t had a usable headphone jack in years
Plane is old and seats are worn. Add to it the plane was dirty. No plugs for laptop.
The flight experience was very good! Especially the United Club!
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
the head jack on my seat didn't work and the power outlet didn't work for my seat
All good except paid for wifi that did not work
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The crew were really great, but the 4 hour delay in small chunks was the worst.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.
Flight was good and arrived a little early. Very good.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.
New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”
Same basket of unhealthy prepackaged snacks (junk food) which was depleted by the time it got to my row!!
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Flight attendants had no personality! The looked miserable! My seat was broken in first class. I can’t believe how American Airlines changed. 😞
Bozeman (BZN)United States
Boston (BOS)United States