Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
Only water and pretzels served on six hour flight. Did not see crew rest of flight. No video screens and so no wired audio. Poor sound on plan so did not understand anything said by crew. This is a safety issue. Electrical socket did not retain charging block so could not charge phone. No video screen so could not watch movies. Phone is not a substitute.
The food that was offered based on class level of your ticket was absolutely ridiculous and disgusting. They didn't even hot tea to serve, the food was horrible. On our departure flight I was seated in premium plus economy and considering the cost of the flight the food was literally some of the worst I've ever eaten. On the return flight I sat in economy with extra leg room and was given a thin little throw "blanket" and a flimsy little pillow. The air condition was on artic and the seating arrangement wasn't really worth the money. The seat didn't recline good enough and the foot rest was laughable. Total waste.
All flights were on time and boarding was issue free
Water service would be great. The way they board is terrible. Slow passengers first😂😂 They need to smart up a bit
I like the non stop flight to Lagos. The cabin crew were great, the food was alright and the ride was smooth. The downside is there wasn’t wifi connection from Lagos to Washington as stated. The 11hrs flight, became boring at times because of no wifi.
It got me where I needed it to; not much more. It had no competition so that was why I chose it.
Leg room was lacking. Legs crammed into seat in front.
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
One of the best flying experiences I’ve ever had.
I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.
All but one of four were on time. One was delayed for an hour
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
The wifi I paid for did not work. The seats are tight.
There were no free snacks…little pretzel bag or cookies like we had on our flight out.
Mostly crew good and the flight was safe and comfortable but service was lacking. For an overnight flight of 8hrs 50 it took some two hours to get served a drink and dinner after take off. I asked for Laurent Perrier champagne and was brought Perrier water, which I queried and asked where was the champagne. No response. The issue came up again an hour later when dinner was starting to be served and I was asked whether I wanted another drink, when I reminded I was still waiting for my first champagne! Apologies ensued but dinner service was quite slow. For breakfast I never did get served the hot course! So - no complaints and compliments on the safety of the flight but service underwhelming (and I brought them candies!)
The flight had maintenance issues eventually resulting in cancelation. Additionally, the staff on the ground was not helpful to assist with rebooking the flights resulting in an overall unpleasant experience and we missed a family wedding due to the cancelation.
My flight has been canceled and I had to cancel entire trip.
Crew were fabulous, motivated and sincere in their connections. The chairs need reupholster as they have lost their stuffing lol Food was meh. Most of us have to eat healthy these days. Really impressed with the staff
It was fine. I wish their planes were newer to allow you to place your phone in seat in front of you to watch movies
Calgary (undefined)Canada
Reagan Washington National Airport (DCA)United States
Reagan Washington National Airport - Calgary