Pros:The aeats and the roominess
Cons:The staff dus there job and just what was to be done. There was a lack if warmth and engagement. I asked for sherry after eating and was never aerved the drink. I did not ask again as i felt it was their responsibility to ensure optimum customer service. That's why i choise not to upgrade on my return flight to JFK. I must make special mention that my trip back to JFK on OCtober 16 was a 10/10 experince the male attendant a young Indian male made me feel i was his only passenger. He referred to me by name at all times and ensured that my needa were met, thats why i upgraded to business claas when i returned to Trinidad on Oct 22. Unfortunately the awrvice was not the same as i mentioned earlier. Rowan Reyes