Awful. Flight from Cape Town was cancelled, rebooked for another day through Johannesburg, was downgraded to economy
The staff and the boarding procedure were all amazing . The one flight was not equipped with WIFI which now adays seems odd. All in all the experience was good
Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
Crew was good. The reservation got mixed up and they didn't have my TSA number. I am also a Silver Medallion and wasn't able to use Sky Priority.
The airport crew helped a lot, what I didn’t like? We were not informed that we needed to pick our luggage’s, if the crew at the luggage center didn’t tell me I would have been home without my belongings, I was heading out to my next connecting flight while looking for what gate to go to, I asked one of the crews for help, he told me and he also told me to not forget to grab my luggage’s which was chocking, because on my way out the country that wasn’t required, I just hope none of your customers lost their luggage’s because of this.
Delta made it easy, comfortable and timely. The crew was fantastic.
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
this crew didn't care much. bumping carts into seats more times than i care to remember
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
We left 1.5 hours late therefore missing my connection. The airline didn’t give vouchers.
Food could have something without dairy, I couldn't eat anything. Tv for both seats was malfunctioning. They have one bottle of ginger ale for entire plane.... and I paid extra for these seats...very disappointed
We took two long flights with Lufthansa, both were delayed making us miss our connecting flights. Lufthansa took care of the first one. The second was a switch to United and figuring out how to rebook was not a pleasant experience.
It was chaotic. It was overbooked so we didn't have seats until the end but they turned out to be good seats. The gate was at the end of the airport. We had to get busses to the tarmac and board. It just seemed chaotic. Flight was OK. Food was not so good. Lufthansa used to be such a great airline and now as it's with everything else: If you have money you get comforts but if you don't then you end up below deck with the rest of the cattle.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
Flight was delayed over one hour and I had to pay to select my seat, even though my booking supposedly had free selection (I paid extra for this at time of booking)
The male attendant has zero personality. It seemed like he was over worked or hated his job, not once did he smile or made any contact with the people on the plane. Strictly business and call it a day!
Seat very cramped, could not recline. No cheese with meal. Staff very helpful.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
