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The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.

No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.

we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.

On time. Clean. Efficient. Just what is required for the short hop.

No longer a premium carrier and no better than the low cost .

BA have long since lost their way. They are a budget airline without the budget fares. Everything from booking to boarding to flying to arrival is just plain ordinary. I fly BA if the only alternative is Ryanair who are even worse. Otherwise we fly KLM or Lufthansa who are so much better.

Denied boarding passes for connecting flight. Missed connection as a result. Customer services T5 Heathrow airport vile, arrogant people who lied to us and threatened us.

Flight was 1 hour 40 minutes late in departure. My luggage was left at Heathrow but is being delivered today. All things considered, it was a good flight.

Staff were uniformly excellent. Padding for premium economy seats was a bit thin. Drinks service was very very good. Food was meh.

Flying economy is like being packed into a sardine can.