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The preferred seats where awful. Impossible to use them again

Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.

I was in business class. There was an excellent headset. But half an hour before arrival they collected them! The rest of the trip I had to use a cheap earphone. There must be a better way to protect the headphones.

WiFi connected but only let you go to the AA website, not even text messaging worked.

I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.

Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…

The experience was great and much better than the flight going out. of course I was in first class but the service was excellent

Comfort of seats, ease of boarding. Food selection could be better

Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water

Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!

I am quite satisfied. The flight was on time and landed early. Staff was friendly.

Overall was good except for the seat which, for an 8 hour intercontinental flight, was uncorfortable. For that kind of flight seats should have more space, even for economy seats.

Needed more info on connecting flight. Late flight made very short connection. Lost luggage that we still do not have!

Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.

Good food, prompt and timely flight, good on-board personnel

Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.

I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.

My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.

The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!

Flight was delayed by well over an hour. Communication was terrible.