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Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.

Austrian airline they cancel my fight , and the couldn’t give me flight , they said only available flight 4th and after , I sacked for refund, even from you KYAK , and tell now no any refund , because what happened I lost more money because I have to stay in hotel and then I buy new ticket

Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you

I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.

The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.

Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.

The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.

Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.

Flight attendants were awful, very rude and inconsiderate for mothers with small infants traveling.

I been flying with Austrian for few years, they never failed me.

My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.

Boarding was slow and cabin crew was even slowing down the process.

There’s no point in paying for priority if we all just end up in the same queue at the same place

The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.

Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.

No water or light snacks, unless you pay a lot of money for it. Zero leg space

Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.

Booked priority boarding but all passengers boarded at the same.

Not Transavia item, but baggie claim took more than 30 min

Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,

It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it

The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter

We were helped whenever needed and had a pleasant flight.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business

bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.

It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.

Flight okay...my issue is with the flight from Frankfurt to Philadelphia

Flight landed on time but land services kept us in the plane for 3 hours. I missed connecting flight.

Seats were very small in the economy class foe the high price. Vegetarian food was not good.

Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.

The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.

Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.

The seat leg room seemed much tighter on the way home My cheese toasty wasn’t that hot - didn’t realise till half eaten

Nothing flight was on time, and we boarded and disembarked easily

In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.

Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.

The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.

British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.

Lost one checked bag.and wasted 30min waiting and filing missing baggage report. Very unsatisfied.

The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts

Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Customers check their own bags at kiosk and place on conveyor themselves. No reason for such an high cost of checking bags when customers do half the work. Some destinations it’s unavoidable, but will definitely seek other airlines before British Airways for future travel. Astronomically high price for bags. Our first experience flying British Airways and very, very disappointed. Completely overpriced for the services we received.

Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.

My selected seat ending up being very uncomfortable both major flights. SFO to London and back. Seat arms did not go up so it was not like suggest by BA staff. On return flight my seat had a life raft barrier in front off me and large man beside me.

Innovative boarding process using face recognition was flawless. Excellent food. Great lounge!