The Lufthansa part was wonderful. The short connection flight was not.
The Lufthansa part was wonderful. The short connection flight was not.
Not good, the plane was warm , they were selling everything even water
Excellent service by united air staff. Very helpful, understanding and do friendly.
No complementary food or drink was given for almost 4 hours of a flight.
Gets the job done. Don’t look for comfort or service.
4 hours is a long flight with no movies and no snacks.
The plane was old and the business seats were run down and uncomfortable.
Aircraft was an hour late getting into Ft Myers, missed my connecting flight from FRA to VIE. Had a bus ticket from VIE to my final destination of Bratislava that I couldn’t use, had to purchase new ticket. Second trip in a row now that this has happened.
Poor preparedness for wheelchair requiring passengers at Frankfurt. We were parked at a remote ramp requiring air stairs, this despite being 4 passengers who couldn’t take stairs down.
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She did not have seats together after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!