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Horrible. This was not first class. This was a connecting flight whi h was late. My original flight never came. I hated the fact that delta gave me a connecting flight from New York to Orlando Florida. No meals and the television screens were not working. There wasn't even any power to charge your phones. This is NOT FIRST CLASS DELTA!!! Do better next time!

I didn’t not like that I could not select my seat and ended up with the worse seat.

public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.

Great, on time departure, friendly and accommodating crew, great leg room, Smith flight

There were choices for the snacks. Good choices and tasty lunch and breakfast as well.

Honestly, I didn’t expect that I will experience this long time wait during the check in. There was only one person who was taking care of the passengers for the economy class and it took us to wait about one hour to do our check i. As a result we barely get to the airplane as the gate was at the end of the airport. That is totally not professional where one crue is working at the registration desk with economy and 3-4 crues are helping for the business class.

Pricing of seats is difficult - price transparency has disappeared. First class, business class. Comfort plus, economy, basic…. Especially the pricing of seat reservation. Used to be but early get a better price; now it seems prices are falling as we get closer to departure. Miles ticket value has gone away. Give me a break. Everybody is playing the game of upselling and delivering lower service. When demand drops, so will the game of price gouging, but we’ll see.

I guess they don’t serve drinks on planes anymore

Delta planes have the WORST seat comfort of any plane in history. It's the opposite of ergonomic, in every sense. They also recline minimally, are covered in a vinyl and have no feet rests. Then the disembarking process is chaotic and time consuming (because of the way they load the plane and deal with luggage). Overall, somewhat frustrating but we arrived safely :)

It was a very smooth ride. Not sure on a flight departing at midnight can be much better but it was late arriving and I had an early day so really just the logistics.

Terrible. Flight was cancelled due to the weather in the east and sout east(florida). Did not get any compesation of any kind. According to them, it was not under their control so I lost all the money paid for the 2 fairs from Raleigh, NC to Orlando, Fl.

There were multiple delays but JetBlue tried to make the boarding and departure process as quick and efficient as possible. The crew was as detached from reality as could be, meaning: not very friendly and just doing things by the numbers.

40 minute delay before take off after boarding flight. Bright lights throughout night flight due Issues with light panels. In flight Entertainment nonfunctional

Another horrible Jet Blue experience. This airline has suffered the biggest decline of all from best to worst. TVs didn’t work (again). internet was temperamental. Boarded late and couldn’t get organized to serve snacks.

I hate their constant delays! It’s as if I cannot confidently make plans for timing when I'm traveling with them. I slept through it, so all I can say is it was good.

Did not wait long for wheelchair and attendant to arrive after checking in. Wheeled down to plane Was greeted with a smile when entering the plane Choice of snacks was very limited to 2 items. Seats are uncomfortable. My butt was sore after the 1st hour of flying. Needs better cushioning at seats.

I really liked the way snacks and drinks were available throughout the flight!!! The flight attendants were also all fantastic!

On-time departure, smooth ride for sure. All was good except, once again, there was no movies/TV as it wasn’t functioning.

Our actual Flight was great & smooth but it was delayed for 4 hours and Jetblue weren't able to accommodate us in the earlier flight. That was Awful. I lost work/clients because of this delay

Best Thing flight took less time than programmed, quick entry and exit. Recommended!

flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing

Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.

For a 22 minute flight all you expect is for it to be safe and comfortable

Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.

No snacks served! Seating in the kast row in uncomfortable.

Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time

Other than the two hour delay, it was fine. Of course they were very professional and kept us informed throughout the whole delay..

I liked that we arrived earlier, you could improve your snacks give away

Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.

I really enjoyed the staff and crew! Very positive and happy people! Made the experience easier! The entertainment was a bit lack luster. Better movie options as well as equipment that works smoother could be nice. My ear buds from the airline didn’t work and my tv screen had a terrible delay that made it hard to search for things to watch. Also the selections were very limited.

The experience was great and much better than the flight going out. of course I was in first class but the service was excellent

Comfort of seats, ease of boarding. Food selection could be better

Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water

Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!

Nothing, flight was supposed to leave at 758 am. My flight didn’t leave until 430 pm. Spent the whole day at the airport.

1st flight was delayed because of broken radio, missed connection but they got us on very next plane 1 hr later. Return flights were both delayed by 1 hr each. Crews were fine. Planes ok, but had to check carry ons.

It’s never made crystal clear if your flight will have in flight entertainment or not. That should be explicit

There was a male flight attendant who seemed like he was VERY upset the entire flight. At one point I went to the back of the flight with my 1 year old to get some space in an empty row, (she was not making noise) and he was sitting in a row where he could see us. He started huffing and puffing and throwing a tantrum, throwing the window shade up and down, and we were very uncomfortable. My husband also had a weird experience with him. I just don't think he should be flying when under such stress.

19 hr delay requiring a change to red eye. No lounge access without paying. Loss of seat upgrade fee.

Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.

One hour late taking off. Concerning, very hard landing. Uncomfortable seats with no recline. Extremely slow baggage claim. Very professional, knowledgeable flight attendants. Brand new, very clean plane.

Can’t say there was anything I particularly liked. Seats were very tight, leather wrapped plastic. I followed up a much longer and cheaper trip from Honolulu on southwest, everything was phenomenal, this flight was the exact opposite. Blows my mind they charge for water of all things. One of the attendants seemed very rude, I watched a taller gentleman a couple rows forward with his knees pressed into the back of the seat ahead, while the woman in that seat leaned forward the entire flight, I’m sure because she could feel his knees. I’ll be avoiding spirit like the plague from here forward.

Enjoyed the experience, on time flights, friendly staff the WiFi was intros d kept cutting out.

Awful experience. Both flights were delayed several times with weather but also crew members being the official cause. The vouchers are unusable and insufficient ($50 voucher to fly the same crappy airline is a joke for putting me on a red-eye that landed at 3:00 am). The aircrafts were old and uncomfortable (have a real pocket on the seat, for crying out loud!).

I was penalized for a mistake made by your team

I was charged $99 for a carryon on the 4th out of 4 flights only. It was placed under the seat just like the other times. Ridiculous.

Was 2 hours early for my flight they canceled my flight 2 hours before flight took off then told me to get a flight 24 hours later I had to pay $297 for I missed it. I had flight insurance and bc they put I missed my flight I had to wait 2 days to book a new flight. Flight insurance through spirit isn’t worth anything because I ended up paying for my hotel and flight and insurance didn’t cover anything!!

I MISS MY FLY AND THEY NOT EVEN TRY TO GET ME ALEAST A CREDIT TO BUY ANOTHER TICKET BUT IS FINE I WOULD NEVER BUY A TICKET WITH SPIRIT EVER AGAIN

Good enough for the price. I will rate great if water is available for passenger.

The whole expierience was one to forget. From the $99 carry on fee, to the seats not reclining and not having any headrest adjustment, to the completely disrepectful gate agents to paying an arm and a leg for snacks on the plane. The whole expierience was something that I will never put myself through again. I will never be flying spirit again. Even if I have to wait another day just to catch another airline flight that is what I will do. Completely unacceptable.