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On time. Great service. Good food. Good movies. All good!

The flight was ok. The person who brings tea and coffee totally forgot about us or just walked past at both meals. And special attention is given if you are Taiwanese

1. The entrance to boarding gate G5 (which is at a lower level) is from the walkway (which is at the upper level). That entrance was locked and there was no place for hundreds of people to sit at the upper level, for a long time as the flight was 45 minutes late. 2. The choice of movies on board was extermely limited and poor. 3. The staff was unhelpful and faked politeness.

They didn’t have ice for the drinks and only gave you half a cup of your beverage. Did not have enough water. I got dehydrated

I hope their usb charging port works. None of their usb port is working. Boeing 777 LA to Taipei (vs)

EVA would not help with ticket issue since they were purchased through a travel agency. Even though it was EVA ticket stock. Travel agency Budget Air didn't reissue ticket after airline change which I didn’t learn until trying to checkin on Christmas Day and there was no contact number for the agency to help. I will never use Budget Air to purchase flight again and disappointed in EVA’s refusal to help. Thankfully just under 12 hrs before departure someone from the agency was available to reissue tickets. I was starting to think we would not be flying and the stress trying to resolve was completely unacceptable.

Experience was good. Check-in at airport was slower than norm.

My original flight was rescheduled & EVA did a good job rescheduling my flight & connecting flight.

Polite hard working crew. No complaints really. Meals were not to my liking.

Very uncomfortable and crowded seats in economy. Flight attendant refused request to move to nearby unused seat with more legroom because “It was more money for that seat”. It was also near impossible to reach airline directly by phone. Waits upwards of an hour and not very helpful customer service representatives after long wait. Cannot recommend this airline.

We had a 3 hrs delay and they offer McDonalds pineapple pay. They charged us for extra grs of luggage and the experience was not good

Thai Air Asia no longer has customer support that you can call and talk to. All support is done by chat bot or self help websites. This can be a major issue if you have a problem and it bit us so we can’t recommend nor will we book with them again unless as a last resort.

No way to talk to support. Is all online self help or chat bot. Now way to speak to a person and the automated options are useless.

Airline cancelled our flight purchased through kiwi.com 2 months before travel and to date has inly refunded half of our paid ticket price.

Crew was nice, boarding efficient. VERY cramped seating. I'm a 5 ' 10'' slim woman and my knees were up against the seat in front of me and my arms were against the arm rests. There are no services, not even water, and they only take local currency and I didn't yet have Thai baht ( flying from Indonesia and no rupiah left). I won't choose to fly with this line again.

Good, no mini-tv's, no food unless you pay, good overall experience.

ได้นั่งรถไปขึ้นเครื่อง แอบเสียใจอยู่ พอขึ้นไปถึง มีคนมานั่งในที่นั่งเราอีก ไม่รู้เจ้าหน้าที่บนเครื่องไปแนะนำผู้โดยสารท่านอื่นยังไง เขาเข้าใจผิดว่าที่นั่ง C คือข้างหน้าต่าง และเที่ยวบินนี้ ดีเลย์แล้วดีเลย์อีก จากทุ่มสองทุ่ม ดีเลย์ไปถึงห้าทุ่มกันเลยทีเดียว ถ้ามีไฟลท์ต่อกันนี่คงไม่รอดแน่นอน

CNX is a filthy, poorly kept airport. I have heard that Thailand plans to build another airport in San Kampaeng area, so perhaps they are just letting this one go. But it makes every airline look badly to offer their service in such a poorly organized "dump". Sorry to say this, but that's what it's like. At least the AirAsia flight which I took was on time! I appreciate that.

Air Asia will be my choice of airline when I fly to Asia every 6 to 8 weeks. Thank you for your good service.

I really like air Asia. The flights are running very professionally and both of my flights this last time got in early. Planes were clean. The staff was very professional and helpful. I understand they were supposed to be a budget airline but they don’t act like they’re a budget airline.

The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?

Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.

The front desk and early check in was fantastic and the flight did not have any turbulence

better handling of the checked in luggage. they destroyed mine

Should’ve not separated those who checked-in online and those who checked-in at the airport

the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service

Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.

It was a low cost flight, so no high expectations. The experience was average.

Crew was very helpful because I used a wheelchair to get around

Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it

The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.

Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest

Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy

The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.

They wouldn't even allow us to bring water from the fountain on board the aircraft.

Premium seats should have legroom this one didn't have it. I had 2 free checked bag but I got charged for while it shows on my reservation

Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.

Too many flight delays. Airport terminal serving Boracay needs upgrades.

Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..

We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.