They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
Horrible. Flight was delayed and very bumpy. I was super unhappy
The agents at the gate were rude. The stwards were pleasant. The seats were comfortable. The tray table had crumbs on it. A passenger talked constantlt and very loudly for the entire flight annoying many passengers. The stewards did not ask her to speak in a lower voice but my travel partner did.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
Flight delayed 3 times due to maintenance (on exact same plane that had just brought us from Boston to Miami). Eventually changed to a different plane and gate.
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Good food, prompt and timely flight, good on-board personnel
Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!
Flight was delayed by well over an hour. Communication was terrible.
I like the team but I don't like the food you provided with money. I want free food and free water.
An average flight experience. For our transatlantic portion, they provided a main meal and two snacks. However, the food was not very tasty and the drinks far too small and infrequent for such a long flight. The regrettable part of the flight was that the toilets were extremely filthy. I feel this is unacceptable.
Both flights were delayed. I lost my connection on the way back. No voucher or anything was givenx I had business ticket and no support to make it on time. I got to the door running 5 min after they close. Food really bad. Breakfast in business was worst that I what I remember in economy. Even though I have accumulated many miles, I don’t think Inwill keep buying Iberia. I am a frequent business traveler.
Better food and more space in the seats. Also when doing the web check in both times I was going in to your site the minute you open it and there is not really many seats to choose only to buy!!!
It was ok, not as good as it used to be. The Heathrow connection was a disaster - complete anarchy, unknowledgable and skimpy assistance and signage. Gate crew at next flight was great, held the flight while my wife struggled through security.
It was great! The seats were comfortable, and they fed me during the transatlantic flight, something which I have been missing out on for the past 3 years as I travel to and from school.
This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Lost our bags in Heathrow, We didn’t receive bags in Mallorca for 3 days, out of a 7 day cycling vacation. Really inconvenient and disappointing!
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona
The seats were tiny, being of a fairly petite build, I don’t usually expect to feel crammed and cramped in a seat, but I definitely was on this flight. I couldn’t even bend over to get anything out from under the seat in front and getting up to go to the bathroom at night with the seat backs reclined was nearly impossible. I had to do gymnastics to get over and out. For an airline that does long flights overnight, it’s kind of ridiculous.
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
Miami (undefined)United States
Jerez de la Frontera (XRY)Spain