My issue is not with Alaska for but with the travel agency. The fact that i can't change my flight online, means that using you as a travel agency is a net negative. I only do it because I am forced to, but I am not happy about it.
I was very impressed at how Alaska Airlines handles people with medical needs.
Flight was delayed, but not be a lot. Crew at the departure gate was friendly. Flight was filled with turbulence, enough to concern my husband. Snacks were delivered to rows in front of us but attendant stopped handing out snacks when she got to our row. Team was efficient but lackadaisical. Usually on board crews are more animated and friendly. No onboard entertainment and no seatback video screens for a six hour flight. Landing was a bit rough. We were told the wrong turnstile for luggage.
90 minute delay boarding the plane, 45 minute delay on the terminal, 2 hours late arriving, currently waiting 45 minutes on the tarmac for a gate so we can BEGIN deboarding. Absolute mess. Definitely will be my last flight with Alaska.
The boarding pass had no gate published and there are many fewer large boards with arrivals and departures I almost missed my flight trying to find the gate
The check-in crew for Alaska was rude, unhelpful, and the opposite of customer-centric. We arrived 50 minutes before our flight and were told it was too late to check baggage. When I asked what the cutoff was, the agent started speaking in codes “D50” and yelling to their manager who also spoke in codes. They then tried to speak to me using these codes and all I wanted to know was the time of the cutoff, which they would not — or could not — articulate. They booked me and my family on the next flight while smirking.
Were on time, very efficient and pleasant. Families with children were treated well and boarded ahead which made it easier for the rest of the plane.
Flight delays were really annoying, but otherwise the experience was fine
Provide blankets for main cabin please it’s too cold inside
Could not check in online - had to get boarding passes at the ticket counter and our daughter got bumped off our connecting flight. NOT OK!
On time! There were plenty of airport employees who were able to keep us moving in the right direction. The crew on the plane were professional.
Was revoked with Jet Blue due to delay from Kenya Air
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
The crew bent over backwards to thank us for flying and make us comfortable. The food service was quick and efficient. The Captain communicated and said goodbye and thank you as we departed. They really stood out!
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
This was the worse experience. They delayed our flight twice and we still had to find another flight to get home sooner which was alos delayed. Also, the flight attendant named Ginny on DL9890 leaving at 4:13pm on 3/23/26 was extremely rude.
I love Delta the flight attendants were personable and the flight arrived 1/2 earlier thanks expected. All a plus. The gate agent was a bit flustered but even with that I still had a good experience. Her supervisor assisted me.
I am still at the Airport! Delayed Delayed and Delyaed
There was an unruly family behind us that made the short flight miserable!!! The cabin crew did nothing to contain it.
There’s not much to say about a one hour flight. This is a connection from LA to RNO that I missed the previous night due to a mechanical check delay on my originating flight from JFK to LAX. The short flight itself was fine. Instructions from the pilot and crew were per usual. The coffee was barely lukewarm, which possibly was purposeful so we would down it quickly. Bags were already on carousel upon reaching baggage claim, which was excellent.
Very good. Nice plane and we sat in economy plus - bigger seats, more room. They served a meal and snacks, and the meal was an apple stuffed pancake that was very good! The snack for us was a hummus sandwich - also very good. The flight attendants were helpful and nice. They have plenty of movies and shows to watch. My only negative -- they changed our flights around and did not adjust the layovers, so we ended up with a very long and unnecessary layover in Honolulu.
Customer service by Susan of Alaskan Air was outstanding. We missed our flight out of JFK. She got us rebooked the following day. Way to go Susan.
Liked the crew. Seats were uncomfortable during the last few hours of the 11 hour flight. Better selection of movies .
I would like diabetic options for food. Seating was a little tight. Everything else went smooth
The extra leg room seat I paid a premium for was not at all what I expected. Everytime the person in front of me reclined the seat my food fell off the tray. The person behind me kept putting her knee in my back.
We are a family of three, bought two economic tickets for me and my teenager daughter, a business ticket for my elderly mum who doesn’t speak much ENGLISH. During the flight my teenager walked up the plane wanting to chat with her grandma, stayed a bit and my mum consequently wanted to exercise so she walked down to our cabin too. My mum sat with me and chatted for about fifteen minutes then i went to business to check on my daughter only to find out she was not there. I was met with this extremely rude Hawaii Air flight attendant, after i told her my daughter is missing she couldn’t care less, she told me we can’t swap seats and insisted that i immediately return to the economy cabin. But then my daughter was still no where to be found! i explained and hoped that they could at least suggest some way to find her such as announcement or something, but the following words came out of her filthy mouth: “ Go back to your seat immediately! this is the last warning!” WTF?! i can’t believe this is the way Hawaii airline is treating their passengers and we paid business class fees! Very insufficient and incapable flight services as well by the whole crew. Overall extremely unpleasant flight experience! i will definitely spread words about this to ALL my family and friends and colleagues you name it. Never fly Hawaii Air ever again! Never!
Flight itself was fine and crew were delightful. I gave overall mediocre rating because the plane had mechanical issues and we sat on the tarmac for 2.5 hrs while the engines cut in and out so no AC. Once we got going flight was good.
I liked my seat and the boarding was seamless once I arrived at the gate. The food was not good and they didn't have any vegan options. Some of the crew members were lacking empathy or personality
Apparently the computer systems were down, so I wasn’t able to check in 24 hours in advance, despite multiple times on the app, the website, and by calling. Then I arrived at the airport and wasn’t assigned a seat right away. I had to wait until I was at the gate and waited about another hour for an agent. She was nice to give me a “free upgrade.“.
They had me wait after everyone has boarded to assign a seat for me. WHY?! After about 10 min, they assigned me the last seat in the flight, all the way at end , 46 E or something like that. The food came ONCE, and after, we got some snacks during 12 hours flight. My tv had very poor volume and I was not able to see a movie properly. The staff was super grumpy and stiff and absolutely not welcoming, acting like they are doing US a favor to be there during the flight. Extremely disappointed. I have a flight on 02/22. I’m not looking forward 😩
The flight attendant was very polite and attentive. The food was good.
Leave on time. We waited on the plane for hour hours and it was hot and smelly
Wifi was spotty. Tray table was very dirty when I sat down.
My flight from LGA was cancelled and my rebooked flight from JFK was delayed numerous times. I will now be getting home after 2am.
I would like the crew to talk LESS over the PA and specifically about credit card offers. I am trying to work, sleep, watch a movie and the PA was booming about a credit card offer. Could we go back to the days when the customer was more important than selling a credit card?
My seat tv didn’t work the whole trip. And the seat space is too small despite being seated at the front.
Great. Quick and quiet and east. The breakfast choices were a welcome surprise!
The comfort of the seats was great, the crew eased my child’s anxieties and the fact that I had full cans of my beverage choice was great.
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
I got bumped due to weight restrictions even tho there were empty seats on my flight. I got put on an other flight with a stopover. My flight that originally was going to take 5-6 hours ever up being 14+ hours and my luggage arrived to my destination without me because I was made to check in my luggage on my original flight when I was deemed ok to board only to be asked to deplane. Worst flight experience.
Domestic flights are good. Just stay away from international travel
Boarding process was terrible. No assigned seat until the gate, then a long line to get seat assignment.
The space between seat rows seemed to be larger than other airlines. I didn’t check their food or entertainment since I slept most of the way. They do seem to have a lot of options for purchase though.
Kayak sucked. You gave me a confirmation number that was not useable by the jet blue system. Nor did you send any check in emails. I’ll not be using your site again. Nice work.
Automated scanning was slow and somewhat haphazard. Too many people were unfamiliar with the tech and were forced to learn on the fly. The hands off approach of the gate staff made it more uncomfortable. This needs work. Overall the flight and cabin crew were excellent.
Crew were fantastic and so catering and wonderful! Full score for the entire crew!
Terrible. They canceled our early morning flight after midnight on the day of and had no available flights to rebook my family on for the next 72 hours. Yet they still had other flights that were not cancelled from JFK so it couldn’t be based on the weather. It felt like they canceled the flight based on it not being profitable enough for them. I am not interested in traveling with the again. The absolute worse customer service and lack of accountability.
First time flying with JetBlue and never again. I went to the counter to request meet and assist because I'm 74 and my wife is 79. I walk with a cane and my wife is handicapped and has her own wheel chair. I told the agent that my wife and luggage was at the entrance door. The ticketing agent said to me that they don't offer meet and assist. I need to bring them our luggage and then go back and get my wife in order to get my boarding pass. As I went back to get my luggage a Southwest agent along with a TSA agent recognized the situation and came over and took my wife and luggage to the JetBlue ticketing counter alongside the line and told the JetBlue agent to issue to take our luggage as soon as they could.
Everything was great. I liked the text updates so that I never miss a gate change & I have all the latest info.
Worst flight experience ever flights canceled. JetBlue told us just did not even bother standing in line to come back in one and a half hours then without any information we had to go pick up all of our luggage and spend over $2000 in accommodation just to get home. JetBlue said that the next flight available for us to get home would be three days later. Absolutely absurd hasn’t offered to give us any compensation do not fly JetBlue horrible company. They said it was based on the weather and the weather is great in all locations that we would’ve been flying to total hoax. I think it’s a conspiracy theory.
