Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Really impressive staff at airport and on plane, especially given how busy it was
The upgrade was a pleasant surprise and I was sooooo tired of traveling these days. 10/10 just for that
Crew was great. However the seat I had would not recline and stay put. It would spring back to upright. Hopefully they can check the seats and maintain them. Otherwise the plane is clean and the crew is very friendly.
Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.
Pricing of seats is difficult - price transparency has disappeared. First class, business class. Comfort plus, economy, basic…. Especially the pricing of seat reservation. Used to be but early get a better price; now it seems prices are falling as we get closer to departure. Miles ticket value has gone away. Give me a break. Everybody is playing the game of upselling and delivering lower service. When demand drops, so will the game of price gouging, but we’ll see.
They made us check our bag…. Even though there was plenty of space up top… and then proceeded to shatter by brand new luggage 😞
Smooth boarding and I always like when the crew asks passengers with tight connections to deplane first. I wasn’t in that group but many times needed to be. When the staff asks for it the other passengers usually listen.
I was flying from nyc jfk home to Miami and I used a flight credit from delta since they destroyed my bag earlier that year. On this return flight I landed retrieved my bag and noticed when I got home that delta ripped a hole in my bag and got one of my belongings caught up wrapped around the wheel of my Tumi bag!!! Oh and now their policy says they won’t replace it.
Upon landing our breakfast were left, which means all the tray tables were were down for on landing . Isn’t there an FAA have rule about that
Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.
Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
the planes are not modern there are no phone chargers
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
It was a good experience, the flight was a little too long & the food was ok
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
This is the Spirit of Latino travel. And don’t even get me started on customer service.
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
There was no food or drink service, couldn’t even get a glass of water for free. It was a long and expensive flight to not offer food or beverage on the plane.
It is better at the jfk than my home country. It was very easy and everything was on time.
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK
Wasn’t able to take the trip and no one could help me with a refund or rescheduling
The 2 hour delay was frustrating but our crew did a great job getting us out quickly and keeping communication especially with the people who had connecting flights
It was right on time and crew were very courteous
So i was checked in for the seat number 40K. Unfortunately my seat was not able to recline which end up having very uncomfortable 15 hours flight.
Lack of information. No meal for a 6hr international flight that departs during dinner time
American always delays flight so it stressful getting the next connection
Food was very bad, eg noodle dish that could have hardly cost more than $1 plus a dry piece of bread a sad salad and a fig bar. Entertainment was also disappointing, mediocre movies and Tv shows and barely any classical music.
Flight was 2 1/2 hours late and information at the gate was inaccurate and inconsistent with online data.
Nothing really nondescript, the flight attendants were friendly and helpful.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
My seat was dirty. No food for baby available. Crew were wonderful. Early boarding helpful with baby.
New York John F Kennedy Airport (JFK)United States
Peru - New York John F Kennedy Airport