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Much better, not their fault but my plane was so delayed causing me to have to take this airline rather than my earlier connecting flight
Much better, not their fault but my plane was so delayed causing me to have to take this airline rather than my earlier connecting flight
TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
My return flight has been changed to JFK from EWR without any notice or reason
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
They lost my luggage. Tromso in winter without warm clothes is not fun.
The flight was on time and loading was fine. I really disliked that all drinks other than coffee or tea had a cost. Deplaning was also an issue as people did not wait for those in front of them to get out before they pushed forward
I paid for wifi and it worked about a total of 5 min. Feel ripped off
I couldn’t make it to the airport for my original flight due to bad weather; roads were shut down, buses and trains were closed. Since the plane wasn’t cancelled, I still had to pay $720 to change my ticket.
It was fine. Flight was on time and arrived at destination with 15 min to spare.
My bag was lost with my medicine and I am very inconvenienced. I don’t know what happened, however I want you to do a better job on getting people’s bag back
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
The food that was offered based on class level of your ticket was absolutely ridiculous and disgusting. They didn't even hot tea to serve, the food was horrible. On our departure flight I was seated in premium plus economy and considering the cost of the flight the food was literally some of the worst I've ever eaten. On the return flight I sat in economy with extra leg room and was given a thin little throw "blanket" and a flimsy little pillow. The air condition was on artic and the seating arrangement wasn't really worth the money. The seat didn't recline good enough and the foot rest was laughable. Total waste.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the locked room where it was being kept.
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the room where it was being kept.
The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class
Do not like the feeling of being in the basic economy. Everyone should feel good no matter what.
All flights were on time and boarding was issue free
All four American Airlines flights I took in last seven days were delayed. Caused me loads of problems, missed meetings, loss of time and money.
American cancelled our flight home. Zero option for hotel, alternative transportation and took 3 hours to find our bags so we could take a 3 hour UBER ride home on our dime. Never flying AA again.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Not being able to purchase my check in baggage online was a negative.
LATE LATE LATE!!! Plagued by late AA flights on this trip. Such a drag. This one was by far the worst.
WiFi connected but only let you go to the AA website, not even text messaging worked.
Too bad that first class seats do not recline significantly causing discomfort
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.
Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together
Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.
I was ver pleased with the service all the way through
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
Trouble keeps changing the time and I was booked different flight without knowing it was bad experience
my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
I really did not like being ordered to pull my shade down by the attendants. One of them was very rude to me about it, standing there until I closed it like I was a child brusquely reaching across me to close an adjoining one. They claim it was so people who wanted to could sleep. It’s a 10:30am flight not a red eye. Closing your shade or leaving it up for natural light should be a choice. Ruined my flight!
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
The crew was very attentive and kept busy serving a variety of treats!
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Offered vegetable curry when it was actually tofu which I don’t care for.
The flight was good the crew excellent…but take off delayed three hours!!!
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.