food worker strike caused lack of service. I know, not your fault but a bit of a inconvenience.
food worker strike caused lack of service. I know, not your fault but a bit of a inconvenience.
The staff on the WestJet flight were friendly and helpful. The flight was smooth and we arrived 30 minutes ahead of time.
The on time performance and the ease of boarding are great. The crew were cordial. During landing the pilot made a hard landing with some swerve that was a bit rough but other than that everything else is as smooth as it can be.
Horrible, flight on the way to Vegas was delayed significantly and then on my way back my second flight was cancelled
If they have a tv for movie or map during 5h flight could be better and the food can purchase on flight are ok with that.
We requested 2 wheel chairs upon arrival. On board an attendant told us to remain in our seats until everyone was off the plane. we were in row 11 and thought we would be off early. After all were off, a different attendant said we should leave, and that the chairs were gone. One was available for my friend who had just spent 9 days in hospital but I had to walk quite some distance. Eventually a cart arrived to take us the rest of the way. This was over an hour after our arrival. The staff at the terminal did their best to help us but if we had been allowed off with the other passengers, our ride home would have been an hour earlier.
Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds
Seats can use more cushioning, it felt very hard. The snack option could be better
Over all good. I had some issues with trying to buy my seat. The Westjet system kept trying to charge my credit card, without getting the seat. In the end after 5 times being charged, I got my seat.
I did not have a meal or entertainment, but flight was comfortable, beverage service was quick, crew was very helpful and pleasant. And a very smooth flight overall.
This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Poor seating comfort, seat cushion too thin, very uncomfortable. My luggage didi not make the flight due to equipment change. At least. United had it delivered the next day. I was without my toilet items for one day.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
Flight cancelled because of the grounded 737s. United was good about it and got us onto a later Alaska Airlines flight to Oakland (not San Francisco as originally intended). Had to go through security again and my wife dropped her MacBook Pro, which broke, a $2,500 whoopsie. But we made it home.
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
We left really late. Things that were out if anybody’s control I guess.
When I purchased my ticket, I assumed it was a real ticket, as in, when I go to the airport I am guaranteed a seat. Not so. When I checked in 24 hours ahead of time, I noticed I did not have a seat assignment and my boarding pass said "Standby." I was informed at the gate that the flight was full and I may not get on that plane. I don't recall being offered the option of selecting a seat when I checked in, and apparently, for the honor of pre-selecting a seat, you must pay an additional fee. So, a ticket really isn't a ticket, it's actually a lottery and if you're lucky, you may make it on board - or you can choose to be extorted for extra money for the guarantee of a seat. It's like making reservations with the Godfather - one payment isn't enough, there's always another bribe you have to make. After the first few zones were called and I hadn't been informed of my status, I went to the gate agent and they handed me a boarding pass, for the very last row near the restrooms, in between two very large people. Apparently that was my punishment for not purchasing a seat ahead of time. Airline service has not only gotten more expensive, but the return on your money has shrunk and there is little regard for the passengers. This feels like a racket. I am not pleased, as you may have gathered.
It was your usual flight. Nothing exemplary. Due to turbulance, the drinks were served 20 min before landing. Meh.
Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…
this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it
Terrible boarding , Business class seats are sub standard. As usual crew will miss your food too
Just get Economy Plus for international flights, so worth it the extra room, bigger seats…
This flight is frequently delayed. The connections seemingly are more frequently delayed. I’ve missed connections as a result twice on the same route to charlotte then Charleston. Final destination arrival has been the next day, twice in a row. No pilots, no crew. Too many excuses. Unfortunately, my days with American are over.
Entertainment was okay not because anything was wrong but it is a short flight so having no wifi is annoying but understandable. Crew was outstanding as usual
It was spectacular. I had basic Economy and was given so much space and their seats lean back so far. Staff was superb, food was superb, everything was superb, Finnair is Fantastic.
Those seats were way too narrow. I had the middle seat, one person was a very skinny person and we still couldn’t avoid touching each other anytime one of us moved. The other person was larger and we were basically sitting in each others lap the entire flight. There was zero entertainment. The flight was long enough to justify tvs, but no. Gotta sit there in your infant seat and twiddle your thumbs.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Flight boarded without pilots. Sat on plane for 3 hrs. after over an hour late boarding. Plane never took off. Had to deplane near midnight. Line for rebooking was 3 hours + long. I had to leave.
Food was icecold or frozen including breakfast. Hopeless service. Rude crew.
The flight was very uncomfortable and there was no snacks served for the 13 hours international flight. In addition, the flight was delayed 3 hours
Due to a strike taking place with the airline, it negatively impacted my flight in multiple ways. My flight was delayed over 2 hours and the food served was mediocre at best.
Cabin crew were great. Seats are criminal for tall people
Flight was delayed 1.5 hrs due to problem with a previous flight to mine; I was informed appropriately via Text & Email, however, website did not keep up with messages sent by nearly an hour. When checking-in warm & friendly reception at check-in desk until female Air Canada Rep noticed my flight number and instantly pivoted to a condescending & sarcastic comments about getting my bag checked in since I’m running so late; then tone instantly changed again few minutes later when she muttered, “Oh, they’ve delayed it” another sign systems & worse front line staff, not fully informed or simply not reading their flight status updates. Flight crew were very friendly & did a great job trying to make up lost time due to the delay.
It was great, love the experience and will definitely recommend 👌. Communication was great
My flight was great! Gate attendants and crew were great… pleasant and in good spirits. Flight delayed several hours and we were well informed of the status while on plane. Thank you!
The fact that I got to Toronto alive and well and safe is a huge plus. I thank the captain and crew for a safe flight The comfort of the aircraft leaves much to be desired. Human beings should not have to be that cramped and squashed on a flight that we pay a lot for and even have to pay for lousy food choices The cabin crew were pleasant and helpful Kudos to them as the flight was packed to capacity and there was a lot of work for them in a short space of time All in all a good experience, but too cramped
It was great to check carryon luggage at no charge when there was no room for ours. A hidden benefit of having low-tier tickets. Also great to stay off plane as long as possible. Airline gave us seats we wanted on this last leg, again at no charge.
The late departure Of two hours waitresses, immature, and gossiping