I liked the reliability. I liked less the chair comfort...
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
No screens or meal options. Freezing cold. Dirty seats. Left late.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
boarded early to only find out that flight would sit at gate for 45 min to an hour. Landed in chicago and sat on runway for over an hour before got to gate. Total delay was extensive for a 45 min flight door to door.
The crew was generally professional. Though one of the crew members seemed to be easily annoyed, the others were fine and helpful. The green olives and almonds snack was really good. A great idea, and nice balance of tastes.
Terrible, if possible won't be flying again anytime soon!
In general, flight attendants were not very welcoming. Because of delays in departure and luggage handling, we missed our connecting flight. Offered a later flight on standby but available seats were then taken by 4 or 5 airline crew so slept at airport and got home next day. I am a frequent traveler, and this experience was the worst.
We got to get extended leg room in Econ plus that was great. It was nice having our own dietary needs met with our meals, and the connecting flights had it as well. Only negative were the seats my bottom was/is really sore after a ten plus hour flight. Those seats are horrible, understandable for as many people use them. So we are going to purchase a gel seat pad.
I could not get the wifi to work. But like the screen on the seats.
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
Could not make the flight. No one would help us at all
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
Got home 30 min earlier than anticipated. A welcome result when you're tired from a long day of travel. Customs and bags were quick and we were home in no time.
Our first flight from LAX to Winnipeg was changed but you never informed us at all. It went from a nonstop flight to a stay at Calgary. This impacted our trip negatively as we arrived much later than we planned to. Our returning flight was horrible. The flight was delayed 6 hours!! And we were NOT going to wait that long. The only way we got on our original flight was running there. However all of our suitcases were now coming on the delayed flight. It was the worst experience we ever had flying. I want my money back.
Smooth flight Staff were courteous and welcoming upon entering and exiting the plane Pilot and crew provided frequent updates Leg space was not pleasant but manageable
Worst check in and bag drop off experience. Staff were incredibly rude given that it’s the WestJet system that is faulty.
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Maybe focus more on delivering a good product vs selling me a damn credit card
I’ve got 31F seat and window seat . My 2 co passengers was AA crew members and they were very rude attitude and when I was going to use bathroom their gestures was very different and awkward and the guy beside me completely occupied the hand rest and I was really uncomfortable
For an long range economy flight I feel more space and more meal options need to be offered for flights over 5 hours
STOP MAKING THE SEATING SO CRAMPED. WE NEED A PASSENGER BILL OF RIGHTS!
Flight was delayed an no one cares, or try to help passengers to get the conexión.
This flight was delayed but it worked in my favor because my Atlanta to Dallas flight was delayed.
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
American flight was diverted and delayed but app didn’t show that information so I wasn’t able to change my connection until the last min.
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
I'm not sure American is capable of on-time arrivals and departures. When you land at ORD, you almost always get held on the tarmac because your gate is still occupied. I may have missed my connection, but that ended up up being significantly delayed as well. Once again, I finally got home well after midnight.
Every time I leave from sti Dominican Republic, there is always a delay with a flight , causing a rush to make it to the next flight considering you have to go threw immigration
It was inexplicably canceled and we are stuck in LA, haven't gotten home and it has been an inconvenience having lost work (on unpaid leave for my husband).
Jet blue is always good - the one weird thing was that they started boarding about 20-30 minutes before the official boarding time on the app. Just something to be aware of!
TV was broken and could not shut it off. The flicking was bother me and gave me a headache. The WiFi wouldn’t work correctly, I was able to text but not search the web or surf social media. The plane itself had a lot of wear and tear it is due for an update.
Kayak sucked. You gave me a confirmation number that was not useable by the jet blue system. Nor did you send any check in emails. I’ll not be using your site again. Nice work.
Entertainment and wifi were very sub-par - audio issues and no wifi
I was denied a plastic fork to eat my food and was told plastic forks are for paying customers who buy Jet Blue’s food. So I had to make a utensil out of a cup so nourish my body. Like a refugee. Because decency is dead.
I was especially impressed without efficiently the crew got passengers on and off. One of the stewards was slightly gruff, I thought. No big deal but that's what I noticed.
Delayed our flight to accommodate another flight but didn’t make the decision to do so until we were supposed to board despite having all the same information hours prior. Arrived so delayed that we didn’t get a gate and had to deplane on the tarmac and get bussed to terminal in the rain after 1am. Arrived to the terminal and due to construction could not get a ride share - had to either take the air train to Howard beach or stand in line with 200 other people waiting for a taxi.
Arrived as recommended at 8:15 a.m. for an 1115 flight, that kept getting delayed delayed and delayed and then finally canceled. Instructed for the split flight to go to Fort Lauderdale, and then find our way from there back to New York. I don't think I will ever trust flying with JetBlue again. This was my second horrific experience and I am really angry.