Flight was late. Club was full. Experience is exactly what I expected.
Flight was late. Club was full. Experience is exactly what I expected.
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.
Delta flight overall it was goodT!the crew could do more and the food could be better.
This flight was supposed to land at 10:55 pm on January 14th. Instead, it landed at 3:20 am on Monday, January 15th, resulting in a completely lost day due to not going to bed until 5:00 am.
I was surprised to have such bad service since I feel Delta usually does a good job for long haul flights, but this experience was quite bad. Onboarding was chaotic, the flight was uncomfortable as the cabin temp swung from very cold to steaming hot, and the attendants were rude and inattentive.
Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
Fast boarding and exit. Different snacks other than almonds and sun chips.
The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight
Again, multiple delays and I eventually just canceled and drove!
Great crew. We were delayed so that late passengers could get on the flight. Love the bedding in business class. Good food. Great experience.
The CX617 from HK to BKK was delayed more than 1.5 hours.
Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~
The flight was 90 minutes long and the stewardesses were extremely slow. I was in row 16 and they did not serve us drinks until we were descending for landing in a 90 minute flight. Unacceptably slow and at least 10 rows (20 to 31) did not receive any drinks or snacks for the entire duration of the flight because of the slowness of the stewardesses. There is no rationale to delay beverage service to brew coffee for a flight at six p m.
Couldn’t use car seat due to lack of window seats available was disappointing
Best price with timings that suited us. The flight was punctual.
After my luggage was grabbed by another passenger, by accident, I chose to speak with the American Airlines staff within the airport. Not only was the customer support staff uninformed but also very argumentative, making this situation harder to deal with. I was only able to finally retrieve my luggage thanks to the passenger who took it contacting me due to the tags on the luggage. All of this was happening during another 2 hour delay and 3 gate changes. Horrible airline with disgusting, on the ground, customer support staff.
The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.
This was a short flight handled by Hawaiian Airlines. Flight was late by about an hour. As it is so short, no food offerings other than the obligatory cookie and drink. Flight crew was great.
I am upset with the hidden fees for bringing on an overhead carryon onto flight and also having to pay for my seat selection. This should all be part of the original price of the ticket. Very poor customer service
We were on a fairly long flight and they offered nothing for a snack (unless you paid) and then quickly gave you a drink and were never to be seen again. I would have loved a refill on my water but that was not an option. The flight attendants were standing on ther phone when we boarded and left and never even greeted us. Any other flight I have been on they would have welcomed us on the plane and again greeted us as we got off. Our landline transfer from MSP to Rochester on the other hand was FANTASTIC! We would highly recommend!
Took forever to get the plane loaded and unloaded. Longest I have ever had. I was in the middle of the plane and it almost took a hour after landing to get off of the plane.
Our flight was delayed and there was no communication at the airport.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now. No one at ticket counter when we arrived and no indication on when they would be in service. When we finally got into the airport past the TSA, all restaurants were closed.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now.
The plane boarded on time (at a gate next to Delta which was 2 hours late). No compatible headphones for me to purchase.
Crew was courteous. Flight was late arriving which made us late. Very cramped seating.
Flight attendants could have been more engaged in the passengers. They were more interested in talking to each other
The flight was fine and as expected. It was the waiting for over 45 minutes to retrieve the luggage that disappointed us.
Puerto Vallarta (PVR)Mexico
Minneapolis (MSP)United States