Flight was on time and the flight crew was very friendly and they were able to answer questions in English very easily. My bag came out fast in stockholm.
Was great but they would not book my bag through to my final destination
First they postponed the departure from 20.20 to 02.05 - almost 6 hours. Then all communication stopped. At app. 23.30 all info boards confirmed that the plane was finally cancelled. And after a sleepless night I realised that two contradicting messages had been received: At 01.59 passengers were directed to board - at the opposite end of CPH Airport - as the plane would take-off at 02.05 and at 02.42 CPH Airport Authority (official traffic information) confirmed that plane was again-again cancelled. Irreparable image!
It's fine if you don't want to give free water or anything, but don't try to sell the food in first class like there is a chef that actively made the food from the finest local ingredients. Its still plane food and the chef hasn't been near that food for quite some time
I was very disappointed because a special assistance wasn’t given to me and water was given to me in 50 min after I asked about it.Poor service,
Smooth flight. Surprisingly good and inexpensive food choices. Clean cabin. The plane is not equipped with the entertainment system.
Failure of APU meant massive delays at start of journey , baking in an unventilated plane Not good
Delay ca 5 hours on the first flight and 2 hours on the next one
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Didn't like the Boeing 787-9 Business Class. I had requested seats A & B for me and my husband, they changed to A & D, separated by the aisle. For the 12 hours duration of the flight we couldn't even see each other! Same for the return flight, a passenger was kind and switched seats, we ended up sitting in the middle 2 seats, still an issue to communicate with a barrier in the middle..
Most of my flights were late; limited notification by Airline representatives, poor entertainment system. Dirty cabins.
Was disappointed because we had paid extra to choose our seats 3 weeks before the trip and only 2 days before departure I get an email that our seats from beyrout to Istanbul were bumped from row 15 to 25 without any good explanation. Someone else took our seats . What’s the point of paying extra to reserve our seats if they are going to do that. That was not right or ethical.
Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything
They kept some of my electronics and would not return them. I’m out an extra $200. I called, emailed but no one helped. My layover coming back to LA was too short. The flight attendants were kind and very helpful but overall the staff in the airport treated me and my friends like commodities. I’m sorry to say but never flying Turkish again. I was promised a free room during my first layover of 19 hours. I had to sleep on the floor of the rest areas. Good was expensive and not nutritious at all. There need to be better customer service and better communication.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
The flight from Houston to Chicago was delayed, causing us to miss our connecting flight to Madrid, losing our Rental Car booking in Bologna taking alternative travel routes to get to our initial destination in Pizza by the 15th. We got the notification of the delay as we were traveling the 3 1/2 hours from Corpus Christi, Texas to Houston Texas for the initial flight. The delays hauling luggage all over Milan‘s Central train station to catch trains to get to Pizza the same day resulting us arriving in Pizza at 2 AM leaving us no time to rest as there was a 9 o’clock checkout time the next morning. The first 72 hours of the trip with nothing but headache, a knee injury from the excessive walking and a delayed car rental replacement, which ended up costing significantly more.
I never went you have me confused with someone else! I don’t know how this happene
Turkish Airlines lost my reservation!!! I had to wait 8 hours for the next flight. They provided me with no food no water. Completely ridiculous!!! Never fly on this airline.
