L’équipe a été super serviable avec mon enfant de 11 mois. Un petit cadeau l attendait dans l avion, petits pots etc…
L’équipe a été super serviable avec mon enfant de 11 mois. Un petit cadeau l attendait dans l avion, petits pots etc…
Went in with low expectations based on other reviews/the fact that this is a budget airline, but I was pleasantly surprised! Everything went smoothly, seats were comfortable, food was not bad for airplane food, and of course the price of the flight was fantastic. The only real negatives I can think of are that the plane is a bit on the older side (think 2012-ish era planes, not a huge deal), wifi is a bit expensive, and the movie catalog is mediocre. But that is to be expected on a budget airline (I was honestly surprised they had free movies). I would definitely fly again.
No organization when it came to checking in and boarding. If you have diet restrictions make sure to plan ahead.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
Lost luggage, 2 bags were badly damaged and one of the bags came open.