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Made the Atlanta to Pittsburgh trip many times, with Delta no issues
Made the Atlanta to Pittsburgh trip many times, with Delta no issues
I always fly with Delta. My friends tell me their horror stories of flying with other airlines. I just smile and say, “You should fly Delta”
I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.
Horrible. This was not first class. This was a connecting flight whi h was late. My original flight never came. I hated the fact that delta gave me a connecting flight from New York to Orlando Florida. No meals and the television screens were not working. There wasn't even any power to charge your phones. This is NOT FIRST CLASS DELTA!!! Do better next time!
This flight was ridiculous. I had to have a connecting flight from New York to orlando Florida??? The flight left late and because it was a short flight there was no first class amenities. I had one alcohol drink. The flight crew was fine, but it sure did not feel like first class. Delta to me dropped the ball by giving me a connecting flight. By the time we got to Raleigh we would have missed the next flight. Lucky for me the flight never came so now I was stuck waiting for a later flight that came in late also.
Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.
I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.
On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive. I also upgraded to comfort + , I didn’t feel it was worth it. There was no benefit
On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive.
They did a fine job. Can't wait to use Delta in the future.
Everything was as you would expect in coach - fine. Flight was close to on time.
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Horrific checkin procedure with neither Delta nor Latam figuring out how to check me in. 4 hrs on customer support with both and both airlines pointing to each other who should do checking. I was not checked in until morning of flight, which for international flight is concerning.
It was a good experience, the flight was a little too long & the food was ok
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
Tough flight with turbulence… I was told by a fellow passenger that it is common. Nonetheless, very stressful. Cordial staff.
Very unprofessional staff in the checking and boarding. There was no space for my carry-on bag, which is understandable for a full flight. However, the rudeness in answering my questions about my bag were unnecessary. Shaming and threatening a passenger to be left behind was something I had never experienced (I am 57 years old and a Skymiles member) before. At a minimum, the boarding staff (Krystal Mejia and her manager Dee) should undergo further training on cultural sensitivity and professional skills on speaking with passengers. Krystal, just because I have dark hair and “look Latina” does not mean I can speak Spanish. Your assumption and threatening words until the very ending of my boarding (door of the airplane) were not only unnecessary and stressful but something that a passenger should not experience before boarding.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
The flight from PDX to New York was cancelled, and I got rebooked one day later. Because of this I missed a meeting at my final destination, EZE. I now need to stay longer in Argentina, and was told the tariff difference was $780 plus $150 penalty! I am not using my return ticket, and have purchased a one way ticket EZE-PDX for $606 with another airline. SHAMEFUL
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
I liked everything about the flight. The service was excellent!
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
The leg space between me and the seat in front of me was excellent.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
Crew is way too many times on the intercom re explaining the same thing
Missed the flight because of them and up geting a rental car
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
I arrived to the airport 2 hours before my American Airlines flight was scheduled to take off. I have TSA pre-check. The airport was crazy packed when I arrived. After momentarily standing in the pre-check line, the TSA agent said that I am not pre-check. Of course I said that I am because I entered my KTN number on all my traveling sites and programs. I had to get out of line and go back to the AA counter to discover that American Airlines did not add my KTN to my boarding pass. I had to call TSA to find out my number, then have AA enter it onto my boarding pass. The emblem would not load onto my boarding pass. By this time, I decided to use my Clear in order to get through TSA but the line was ridiculous long. By the time I made through TSA, I missed my 11:08am flight and was re-booked for the 5:30pm. This is after the AA employee told me I should have gotten to the airport early. AA use to be a dependable airline not I use them only if I have too.
Flight from SBP to DFW 1. They rerouted us through PHX 2. Delayed flight out of SBP for 3 hrs so we missed our connection Downgrade on rerouted flight. Back of the plane, center seats, didn't sit together 4. Return flight out of DFW same exact thing. Delayed, missed connection, Downgrade + they lost our luggage! A complete mess.
Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.
Was as expected. Good leg room on planes - much appreciated.
Fight crew was not very attentive and the bastions were gross!
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.