Awful - both legs. The check in was awful, getting on the plane required walking down a spiral staircase (dangerous), then taking a bus about 5 miles out from the terminal. The seat was broken (I was in business), there was no internet during the flight (both legs). The aircraft was very old. I saw rust in some place, tape holding things up in the bathroom. This was an unacceptable experience for such a long haul flight.
Smallest leg room I've ever had on a plane.
Paid for wifi that didn't work. No plug in seat to work. No entertainment.
Flight was suspended mid air for over 1 hour and it was late
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
One of the best airlines that I flew on, the flight attendants were very attentive and professional.
This flight was straightforward and without difficulty. Service was OK, but I continue to be underwhelmed by level of attention given to Sky Priority passengers.
Our flight attendant in FIRST CLASS was one of the worst I’ve ever had. She was not at all pleasant, nor particularly good at her service.
The aircraft interior is old and tired on this aircraft. The entertainment system never worked despite the crews attempt to reset the system.
Flight attendants had a little attitude. Food tastes no good.
Check-in and in-flight staff were better than average. The seat was a fair size but too hard and not enough padding. The cushion/pillow provided is poor (thin and seems to be disposable ,it provides no effective cushioning or support). Food was OK-ish but no choice of inflight snacks and no easy place to get drinks other than water (I could ask for juice by intruding into the staff area at the back of the plane) Entertainment was very good actually. Overall better than I expected from a US-based airline (sorry!) but compared to ANA or Singapore it was so-so. (I live in Japan so they are my comparative airlines)
The attendant on board was amazing. She should be doing business/first international long haul.
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
Essy to get on. The hostess gave very little pop, the plane was late getting in, and we are still waiting for our bags. This sucks. :/
Even though we were delayed, we were able to make our connection
Starlink wifi on the Embraer E175 is an excellent experience. I was able to connect and work from IAD all the way to approach into BTV.
Plane boarded early a quickly, was mostly full. We left close to on time. And landed early.
We had to deboard 2 times due to maintenance issues. They changed the plane, and then we got deviated to LAX due to maibtenance issues on the other plane, had to sleep at LAX and los a full day.
