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I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.

No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.

The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff

The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.

They could offer free food and drink like other international flights.

Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules

No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.

Flight attendants to show up on time, offer drinks and food.

Friendly staff at all very easy check in and organize process

Horrible airline, upgraded to sit on seats made of stone. Staff were rude and on top of it they charge an arm and a leg for luggage 🧳 never again

The seats are the worst I upgraded to premium big mistake and it seems like no one likes there job very unpleasant

they don’t have TV Seat to Type in space

The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class

The real big issue with this flight was that it was 3 hours delayed. Other than that, no big praises or complaints.

The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!

Very good service and very helpful support staff (wheelchair service)

All planes flying to Mexico City are very old. Seats don’t even have power outlets.

The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.

I really enjoyed the staff and crew! Very positive and happy people! Made the experience easier! The entertainment was a bit lack luster. Better movie options as well as equipment that works smoother could be nice. My ear buds from the airline didn’t work and my tv screen had a terrible delay that made it hard to search for things to watch. Also the selections were very limited.

The only thing concerning was the delay. Otherwise, it was ok.

The food was terrible and they lost my luggage which created a lot of issues.

A good, solid, no frills experience. Departed and arrived on time, staff were pleasant and attentive. Loved the Bluetooth connectivity on the SJC to IAH leg. Being able to watch movies and listen to them with my noise cancelling headphones was lovely. Missed that on the IAH to LHR leg (so I put the wired buds on and my over ear Quiet Comforts over those).

Flight was delayed three hours waiting for the flight crew, even though the plane was at the gate for the scheduled departure

Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.

Flight delayed, boarding time kept changing, not good. Nee firm information given each time.

Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.

The flight attended didn't ask one everyone in our party if they wanted a drink or snack. The one attended appeared to hate her job which is the one that attended to us.

Some of the crew members were rude for no good reason

Overall, from checking in bags to getting on plane, not enough employees to be able to get all on the plane, therefore I was not able to get on the plane, due to no one wea there for me to check in my bag, so I decided to go thru the security point and by the time they were done with my bags, I was told that my bag cannot be checked in, and then found out that the lady that does the check in was boarding the customers onto the plane, she said that she was going back and fourth, there for was not able to get on the plane, which changed all my flights by the time I got to Dallas, I was on standby 3 times, and wasn't sure about being able to get on the fourth plane, so ended up buying another plane ticket, so I could make my destination on time.

The flights was good, but could have more option to buy foods with it being a three and a half hours flights

well, I had to cancel my flight well in advance as my wife is very ill. Nobody gave a damn. No refund. No offer to reset a date. No humanity. There you are. profits uber alles.

Uncomfortable seats at row 40 A and 40 C, they didn’t recline. Also, my prior seat selection was not honored.

Can’t say there was anything I particularly liked. Seats were very tight, leather wrapped plastic. I followed up a much longer and cheaper trip from Honolulu on southwest, everything was phenomenal, this flight was the exact opposite. Blows my mind they charge for water of all things. One of the attendants seemed very rude, I watched a taller gentleman a couple rows forward with his knees pressed into the back of the seat ahead, while the woman in that seat leaned forward the entire flight, I’m sure because she could feel his knees. I’ll be avoiding spirit like the plague from here forward.

Flights are great except for the ticketing service on the terminal.. Too little employees taking care for lots of flights.

the landing was terrible. the plane touched down and had take off. the plane flew around and landed a second time.i understand the weather might of been the problem. It was a scary experience and no explanation from the captain.

The crew was great but it felt gross how spirit charges you for every little thing. Picking your seat should be free (first come first served). Beverages and food I get. But picking where I sit? Gross.

Spirit cancels my flight and I have been stuck here at the airline since March 3rd 2pm and still here everything is close they didn’t accommodate me with a room or nothing they rebooked my flight for 7:25pm to New Orleans then from New Orleans to Fort Lauderdale I Wang Arrive Homw Until The 5th of March I am missing work I hav e kids to get home to and I am currently stuck with no food nowhere to stay no renter cause everything close I spent all my money and I’m very disappointed trying to get home I’m very very mad frustrated and very disappointed

Great flight on time and kept us informed about our flight situation!!

I MISS MY FLY AND THEY NOT EVEN TRY TO GET ME ALEAST A CREDIT TO BUY ANOTHER TICKET BUT IS FINE I WOULD NEVER BUY A TICKET WITH SPIRIT EVER AGAIN

First flight delayed and spirit didn’t let me on my connecting flight even though I made it on time because they overbooked and gave away my seat.

I liked the customer service but I disliked the airfare I paid. Prices of drinks could be somewhat less expensive.

Although the plane seemed new, the seats are pretty uncomfortable and you could not recline them.