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Not very comfortable seated in the back plane due to turbulence

Ford not that great the seat not to big for leg room like other airline

On time and flight crew are always so happy to help and always smiling unlike other airlines.

Great crew, decent food Charging plugs were broken on both seats next to me. Only the USB port was available, and that charges, very, very slowly. Seat was also broken, it would not lock into position when reclining.

I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale

Not accommodating ground staff On board slow service Crew members not very friendly

lunch was good; breakfast was kinda meh cabin temprature was way too high new entertainment system but somewhat limited content

Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.

Food was good, but it can be better if it add a little bit of oriental flavour, service is great too.

Always fly with Korean Airlines. Best service great food. Nice and clean as always.

At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.

As posred earlier the crew was very accommodating & professional. Thank You Allen

All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.

No priority counter check in for families with young children.

The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.

Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō

Meals were adequate but could be better. Lots of movies, podcasts, tv shows. We really enjoyed using our personal headsets highly recommended. 15 hrs flight great to travel at night.

the head jack on my seat didn't work and the power outlet didn't work for my seat

Flight was delayed by 3 hours. The pilot made up 1 hour during the flight, but that made the wait at the airport 5 hours once you factor getting there 2 hours early.

Honestly, best experience I've had with an airline in recent memory. Flight was on time, comfortable seats, snacks and entertainment was top notch.

It was fine. Everything ran on time, crew was great.

The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip

Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.

Crew and snacks were great. It’s nice to have free wifi for entertainment, but there wasn’t anywhere to place my phone (ie Alaska Airlines). Also the gate was right next to another that was boarding at the same time, so it was difficult to tell where the line for our flight was. Also, they didn’t have a speaker system and had to yell for different groups. Had I not gotten a text that the flight was boarding, we might have missed the flight.

Crew was wonderful and attentive. Chris (I think that was his name as I was seated in the back in 52F) was amazing and funny. The captain was informative and did everything to get us to Denver as close to on time as possible. Bags came quickly at baggage claim. Online check in would not allow me to change my seat 24 hours ahead of time with dozens of seats showing open and I really do not enjoy being in the back of the plane for long international flights.