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I was traveling with my parents to San Francisco. One of front counter employees saw my parents are senior, he let us boarding first which was so thoughtful.

No food, did not use entertainment - you need additional options for questions like that.

You need another option on certain questions - ones that not applicable.

I'm not sure what you mean by entertainment. Was I supposed to have entertainment? Also, why are announcements deafeningly loud? And sudden? Maybe a little chime warning could come on first so you can be ready instead of suddenly blasting your ears. Costs nothing, adds class. And then one at the end so you know it's safe to uncover your ears. Some announcers are pretty random and you just don't know if they are going to add an extra announcement blast after you think it's finally over. It's basically an acoustic assault.

Cabin was a bit cold. Didn’t seem like they turned up the heat until we were half way. All personnel were wonderful.

This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)

We had tried to change our seats in the app multiple times before check-in but the flight was seemingly full. When we boarded, there were several empty seats available that my husband and I were offered to take by one crew member only to be told by two others that those rows were reserved for the crew members’ bags.

The food was good but needed more taste, or it would have been better if the airline had provided salt and pepper.

The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive

Both flights were delayed, the Bellingham to Seattle flight was delayed so much I nearly missed my connection with a two hour layover to spare. I could have driven to Seattle and back in the amount of time the flight was delayed. Seattle to Bellingham Washington also delayed. Not good.

Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!

Delayed in taking off because no flight crew. The in seat entertainment was working properly.

I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.

Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through

Bottom seat cushion is almost non existent. Very uncomfortable seat.

Delta was great the entertainment was outdated. Screen was very small and didn’t work.

Flight did not have seat back entertainment and the wifi was iffy.

Pretty standard flight. Delta has a good selection of movies.

The WiFi has been awful on my last few Delta Air Lines flights.

The seats are uncomfortable, feels like a small seat pad on plywood.

The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.

The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.

Flight was 3 1/2 hour delayed with no credit or meal vouchers

late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.

Liked that we left on time for each flight. Snacks not the best, but we're okay.

It was fine. The flight attendant appeared to be in a bad mood but everything was fine.

The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.

Pleasant service from the crew. Arrived early. Efficient boarding and deplaning. Great job!

Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.

They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.

Due to an issue with the plane. We waited almost 2 hours to take off. The service reps were great. We had a longer layover but was able to run for it and catch our flight. This also happened on our way out. Maybe the planes need a good look over. The people who work front desk and flight attendants are the best

The experience was good! I did not try any food, or in house entertainment. I don’t believe there were any tvs. Nothing major that stood out, but low key and good! Thanks!!

The flight from Buffalo to Chicago was on an older and smaller plane. Seating was tight. Looking closely at the interior of the aircraft there were definitely signs of aging and wear.

Just about made it for the next flight. They need to put in longer layovers if they know they close the gate 10 min before they take off. I will never do a layover for less than 90 minutes

These are the things that AA did right on this flight:1 Smooth Boarding Process, 2 Departed on time, 3 Arrived early at destination 4, Friendly and courteous staff. Great job AA!

Missed our connector because our first flight was delayed, it was a miracle that we managed to get a second flight. Luggage was lost. People were rude. Flight was delayed and overbooked. Terrible experience. Worst flight I’ve ever had out of hundreds of domestic and international flights. I’ve been on a more comfortable 20 hour flight from Guam than the two hours it took NC TO FL.

Domestic airlines have really fallen from what they used to be.

The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.

Great flight from Charlotte to Orlando. In flight wifi and entertainment was not working til 25 minutes were left in the flight would be my only complaint.

More room. International flight - by the time you put your purse and shoes under the seat in front of you, add in the pillow and blanket they give you- makes for tight fit.