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Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the locked room where it was being kept.

Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now

I just wrote a text which was supposed to be for the flight from Denver to spokane not Frankfurt to Denver.

Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.

Too many fees (but that seems to apply to all airlines nowadays)

It was delayed several hours which delayed our connection in Denver. Not happy.

Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.

Everything was very good. Boarding and takeoff were on time and organized. Had a good flight

Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!

Flight was delayed by over an hour and gate checked bags took 15 minutes to be delivered to the jet bridge.

Even though we left CMI late, we mostly made up the time.

Delayed almost 4 hours for a 45 minute flight with no explanation.

Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier

This plane is my favorite despite the very limited overhead space. Seats are comfortable!

It was great. It was just a commuter so I splurged on first class and it was wonderful. Wish all seats were this spacious. Enjoyed it and will do it again.

It was super hot. The flight attendant seemed forgetful and abrupt.

Deicing in Denver took forever and I almost missed my connection. De-ice faster! Not Americans fault.

3.5 hour delay!!! No plane for hours, mechanical issues and poor communication from airline. Horrible! Supposed to land at 8:54, landed at 12:32!

I was assigned an aisle seat but when I boarded the plane a person was already sitting in my assigned seat. The flight attendant was ready to help me get my original assigned seat, but I chose to simply take that person's assigned seat in the next row back in the middle seat. I didn't want to make a fuss, just wanted to ensure that I didn't accidentally create a domino effect of accidentally taking another person's assigned seat, etc. While the middle seat is not the most comfortable, it was a quick easy flight and I'm grateful that the flight attendant was ready to help me out.

Had the best flight in a long time. The captain was amazing, friendly, kept us informed of any weather or sites to see. Took good care of the flight attendants and made us feel safe and confident. Smooth lovely flight.