On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
Checking in at the airport the agent only booked the first keg of my trip and had my checked luggage going to the airport with a layover! Never was issued a boarding pass for the second leg or received sticker fir my checked bag. All was well in the end! Delta agents helped to resolve the situation!!!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I would fly again the whole experience was great. The only feed back I can give that they don't do that American Airlines does is the crew there is more humorous with boarding and thank their passengers. It makes it more fun to fly with them. I would however fly Delta again.
Big plane, long flight, absolutely no leg room and basically non existent air! I am 5”4’ and always travel Main Cabin, I was miserable on this plane and could barely move when we arrived in Cabo due to the cramped leg area!
From Atlanta to Cabo I would have hoped on a plane that size I would have been able to breathe and wiggle my feet a little! The leg room in that plane is non existent and I am only 5”4’. And the air vent either wasn’t working very well or just could not blow air from the ceiling to the seat area as I was suffocating through the entire flight! And please don’t say I would have been more comfortable in first class because I cannot afford those rates and have always travelled Main Cabin without issues !
The pilots were good. Disappointing when planes don't have electrical ports
I liked the piloting of the aircraft. Very disappointed about lack of electrical ports. Also, although a short flight. there was enough time to hand out snacks to comfort + seats as was done for first class.
I had a wonderful experience flying with delta. The gentleman taking care of us on our flight was so nice, accommodating, and attentive. He always was smiling and giving pins to the kids which made me smile. The flight was quick too and without turbulence. Thank you for the great flying experience.
Delta is one of the best airlines I have flown
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
It was a good experience, the flight was a little too long & the food was ok
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
This is the Spirit of Latino travel. And don’t even get me started on customer service.
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
There was no food or drink service, couldn’t even get a glass of water for free. It was a long and expensive flight to not offer food or beverage on the plane.
It is better at the jfk than my home country. It was very easy and everything was on time.
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Overall the flights pretty good. The snacks we’re good and they were plenty of them. Both boarding and deplaning went quickly.
Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier
The flight was scheduled to depart DCA at 12:30 pm but was delayed twice on the ground so that we were finally scheduled to depart at around 4:00 pm. Once we boarded, it was announced that takeoff would be delayed again to fix a hydraulic problem which delayed our eventual takeoff until around 5:00 pm. Once we departed, it was a smooth flight back to ORD. We did not get any explanation about what caused the original significant delay. In my experience, this happens frequently with AA.
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Everything was on time; the flight attendants and the gate personnel were very pleasant and helpful.
Our second leg to Jackson WY was unable to land due to weather. We were flown back to Dallas after stopping in SLC. We were given hotel rooms and vouchers. We were told that we would be back on the same plane in the morning. Instead we were given a different flight with different seats. Not a good experience. No one knew what was going on.
Perfect flight. On time departure and early arrival. Smooth flight.
Awful! The flight was delayed and we sat on the plane in DCA for an hour because fuel was out in the wrong part of the plane and would not be accessible during flight. So the plane had to be refueled in correct tank. They also allowed someone to get off of the plane. This delayed my six hour flight by an hour and made me miss my connecting flight. I ran to new gate and American Airlines agents new about the delay and even knew that I was trying to make the connection. They knew thru communication with my friend while in flight that I was in the airport and running to the new gate and they still closed the gate and refused to let me on the new flight despite plane still being at the gate. It was horrible and I had to be rebooked on a flight for 24 hours later. This has been a nightmare and if American Airlines can cause customers to be delayed and then have zero empathy as having an on time flight was more important to them than helping a customer who was delayed by no fault of her own, then it's seems that it's not a company that I want to continue to give my loyalty to. I'm so disgusted.
Help was available but timing was bad in my case
It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.