Frequently Asked Questions
Help is on the way: if you booked your travel on the KAYAK site with one of our providers, then you can go to Bookings and get info on 24/7 support. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to touch-base with the provider directly. Not sure who your provider is? Check your credit card statements to see who charged your card.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveler has booked the last available seat.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
Everyone likes saving money, right? We figured out that one of the best ways to get a great deal on certain flights was to book two one-ways instead of a round trip. So, that's what a Hacker Fare does: finds two compatible one-way flights to help you save. Just make sure to first confirm that each leg of your trip is available before booking.
All flight prices on KAYAK include applicable taxes and fees. Any exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodations, etc. These types of add-ons will have to be arranged separately with your airline. Want to know what sort of fees an airline might charge? We got you.
Nope. You'll have to check out our Airline Fees page to see if your airline charges extra for checked bags or carry-ons (yes, that's a thing now).
On our site, you can create one by signing in and going directly to Price Alerts in your account or you can look for the "Create a Price Alert" button on the top left-hand side of flight results. If you're searching hotels, you're able to start a Price Alert by clicking the "Watch" button. If you're on our app, you can get to Price Alerts using the app's navigation menu and follow instructions there.
Congrats, you've spotted our Price Forecast tool. Using historical data, we're able to make predictions on whether or not the price for certain routes will go up or down within the next 7 days. Then, we suggest whether you should book a flight now or if you should wait and watch what happens to flight prices (setting up a daily Price Alert is helpful in doing so).
Not all flight routes will have sufficient data to show a Price Forecast. Looks like you picked a unique snowflake in the realm of price trends.
When searching for flights on KAYAK, you can select the number of children and infant passengers via the traveler drop-down menu.
If you want to pay for someone else's flight, you can absolutely do that. However, you'll need to make sure that when you enter passenger details, the name you put on the ticket matches the traveler's ID exactly. A misplaced vowel could mean a one-way ticket to the can't-fly-today-zone. Also, be aware that many airlines charge a substantial change fee if any information needs to be edited after the ticket has been booked.
We've got you covered. When you're on the KAYAK Flights page, select "Multi-City" above the search bar before you perform your search. This will allow you to search for a flight with multiple legs.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates (aka Flex Search) will show you flights up to 3 days before/after your preferred dates. That way, you can see if leaving a day or two earlier will find you a better deal. Bonus: if you've created a free KAYAK account, you can also use Flex Month -- which shows you a 30-day calendar view of available flights.
First of all, thank you for your service. However, because we're a search engine, not a booking provider, we do not have the authority to offer discounts on airfare. We recommend you search hundreds of sites at once on KAYAK to find your best option then reach out to the airline directly to book your trip.
Currently KAYAK can search for a maximum of six passengers at a time. That said, KAYAK can still help you locate the best itineraries for your group. We suggest you find the flight you wish to purchase by completing a search at www.kayak.com and then contact the airline directly to discuss group trips.
Mysterious, isn't it? Sometimes, providers will give out special discounted rates on flights with one caveat: because the rates are so low, the airline wants to remain anonymous until you've completed your purchase.
Help is on the way: if you booked your travel on the KAYAK site with one of our providers, then you can go to Bookings and get info on 24/7 support. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to touch-base with the provider directly. Not sure who your provider is? Check your credit card statements to see who charged your card.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveler has booked the last available seat.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
On our site, you can create one by signing in and going directly to Price Alerts in your account or you can look for the "Create a Price Alert" button on the top left-hand side of flight results. If you're searching hotels, you're able to start a Price Alert by clicking the "Watch" button. If you're on our app, you can get to Price Alerts using the app's navigation menu and follow instructions there.
Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms. KAYAK takes that information and displays what's most accurate. We understand that some of these providers are more reliable than others and take this into account when displaying the number of stars.
All of our hotel reviews are by verified guests, so you know that what you're reading is legit (and not the bellhop's extended family trying to help boost reservations).
Looking to become one of our hotel partners? Go here.
Help is on the way: if you booked your travel on the KAYAK site with one of our providers, then you can go to Bookings and get info on 24/7 support. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to touch-base with the provider directly. Not sure who your provider is? Check your credit card statements to see who charged your card.
Did you look in Bookings? If you booked on the KAYAK site with one of our providers, then you should be able to find it there. Otherwise, if you were redirected off-site to complete your reservation, you'll need to check with the provider directly. Can't remember your provider's name? Check your credit card statement to see who charged your card.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveler has booked the last available seat.
Glad you asked. Trips helps you organize your travel, effortlessly. You can save search results to track prices, create itineraries for upcoming trips, share your plans with friends and family, sync it with your Gmail account to automatically create itineraries, forward booking confirmations from most any site to add to your trip, manually enter things to do, receive notifications about flight and gate changes and so much more -- all in one place. Also, it's totally free.
After you sign in to KAYAK, go to your Trips page and select the Trip you want to merge. Look for the drop-down "More" menu and find "Merge into another trip."
Go to your Trips page and select the saved option you'd like to book. Even if it's been a while, KAYAK has been working in the background refreshing your saved searches to make sure you're seeing the most recent pricing. Simply click the "book" button when you're ready to go.
If you booked with one of our providers on the KAYAK site, go to Bookings for info. However, if you booked off-site or we redirected you to a provider's website from KAYAK to complete your purchase, then you'll need to contact the provider directly. Not sure who the provider is? Check your credit card statement to see who charged your card.
Head on over to your Account to change any of your personal info.
Are you unfriending us?! It's really easy: log out of KAYAK, click the "Sign in" link and enter the same email address you use to log into Facebook. Then, instead of entering more info, click "reset password." This will ask you to create a new account password and effectively disconnect your Facebook account.
When you try to sign into your account, select the reset password link.
If you'd like to change your email subscriptions, you can do so on your Price Alerts page. If you'd like to delete your account entirely, please visit your Account settings.
Questions or feedback? Let us know!
Found a price that didn't match up? Tell us.