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Frequently Asked Questions
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Flights
Help! I need to change/cancel my reservation!
When I click a deal on your site it tells me the price has gone up! What's up with that?
What is KAYAK's refund policy?
What's a Hacker Fare?
Do flight prices include Taxes and Fees?
Do flight prices include baggage fees?
How do I create a Price Alert?
What is that graph next to my flight search results?
I don't see a Price Forecast graph in my search results -- your site is broken!
Can I search for a flight for me and my child?
Can I book a flight for another person?
I'm looking to land-hop. Can I book a flight that goes to more than one city?
What are "flexible dates" and why should I care?
I'm a member of the Armed Forces. Does KAYAK offer a military discount?
A bunch of us are going on a trip together -- how do I book a flight for a large group?
Why does it say "Major Airline" instead of a name I recognize?
Hotels
Help! I need to change/cancel my reservation!
When I click a deal on your site it tells me the price has gone up! What's up with that?
What is KAYAK's refund policy?
How do I create a Price Alert?
Where do the star ratings for hotels come from?
Can I trust a hotel's review rating? Where are you getting those reviews?
How do I get my hotel to show up on KAYAK?
Cars
Help! I need to change/cancel my reservation!
Where is my car rental reservation?
What is KAYAK's refund policy?
When I click a deal on your site it tells me the price has gone up! What's up with that?
Trips
Uh, what is Trips?
How do I merge two trips together?
I want to book a search result saved to my trips... what do I do?
Account
Where can I find my booking confirmation?
How do I change the email address in my KAYAK account?
I need to change something in my KAYAK account, how do I do that?
How do I disconnect my account from Facebook?
How do I reset my password?
How do I stop getting emails?
Questions or Feedback?
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Accuracy Problems?
Found a price that doesn't match up?
Tell us.