Most guests praised the hotel's excellent location near the train station and public transport, making it convenient for travel and sightseeing. The staff received many compliments for their professionalism and friendliness. Guests also appreciated the spacious and comfortable rooms. However, several reviews mentioned noise from nearby trams and trains as a significant issue. Cleanliness received mixed feedback, with some guests satisfied and others noting areas for improvement.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Room Size8.5 out of 10
Cleanliness5 out of 10
Noise Level0.5 out of 10
All reviews
8.0
Very good
Dina, Sep 2026
Pros (+) Perfect central location, good breakfast
Cons (-) Room was very small. Expensive for the value you get.
7.0
Good
Leslie, Sep 2026
Pros (+) Convenient and clean with air conditioning.
Cons (-) Not much charm. Expensive given next to a train station and no nice restaurants or cafes nearby.
10
Wonderful
Chris, Sep 2026
Pros (+) We chose this hotel as we have stayed previously. Then, as this visit was it was excellent. Lunch and breakfast were both excellent.
Cons (-) Tram rumbling in the late evening. Felt rather than heard.
9.0
Wonderful
Rachel, Aug 2026
Pros (+) Beautiful hotel with fantastic, beautifully decorated rooms with great facilities. The multi adaptor point was a huge bonus when we arrived without correct plugs! The staff were so incredibly helpful and friendly, particularly as we’d arrived unexpectedly after a flight cancellation, giving advice on onward travel options. We really appreciated their hospitality!
Cons (-) It’s a great location, very near the station but that can mean a little noise. Definitely worth it for the staff and gorgeous rooms though!
10
Wonderful
Ansul, Aug 2026
Pros (+) Great facilities and spacious rooms. Beds were comfortable. Right next to SBB Station
Cons (-) A little pricey , may be because of the season
9.0
Wonderful
Louise, Aug 2026
Pros (+) The hotel is right by the train station so very convenient if arriving by train. We were given a card which meant we could get free public transport around the city. It also got us a discount on the river cruise. The room was very large with lots of windows so we could get fresh air. The air con was very efficient and in fact we only used it for the hottest part of the day. The bed was large and c...
Cons (-) The girl at reception was not very friendly and difficult to understand. The fridge was not very cold and couldn't be adjusted. The shower was over the bath which was a bit dangerous for older people. The TV didn't have any news channels in English. However we would still recommend this hotel. Not a lot of restaurants near the hotel. We went to the bistro attached to the hotel one night but were d...
Read more
9.0
Wonderful
Rosemary, Aug 2026
Pros (+) The location across from the main train station was wonderful. The tram stopped just in front to take me everywhere I wished to go, very conveniently and efficiently. Given its location I was a bit concerned but my hotel room, the staff, and the restaurant connected were convenient and comfortable for a 3 night stay. Easy to get to the Kuntsmuseum and the fondation Beyeler— my reasons for visiting...
Read more
8.0
Very good
Lyness, Aug 2026
Pros (+) Everything
Cons (-) Lack of fine dinning
8.0
Very good
Ifat, Jul 2026
Pros (+) מלון ממוקם נהדר.
Cons (-) שומעים את רעש הרכבות. במיוחד בלילה . זרם המים באמבטיה חלש מאוד
