Guests consistently appreciate the hotel's excellent location near the beach, shops, and restaurants, as well as the friendliness and helpfulness of the staff. Cleanliness receives mixed feedback, with several guests noting clean rooms and good housekeeping, while others mention issues with room cleaning and towel changes. Noise at night is a common complaint, especially due to the area's lively nightlife and thin walls. Overall, the hotel offers good value for its location and service, though improvements in cleaning and noise insulation would enhance the experience.
AI-Generated from customer reviews
Location9 out of 10
Service8.5 out of 10
Cleanliness5 out of 10
Noise Level2 out of 10
All reviews
8.0
Very good
Ivania, Jul 2026
Pros (+) Staff were amazing, super friendly and helpful. They provide us with toilette and shower even after the check out.
Cons (-) Location is really good if you want to go the beach, but consider that it’s a far from Palma city so you need to take a taxi
6.0
Okay
Amadeo, Jun 2026
Pros (+) The location is excellent – everything is within walking distance including the beach, shops, restaurants, and supermarkets. It is very convenient for a beach and city-style holiday. The room was clean and housekeeping did a good job throughout the stay. The area around the hotel is lively and well connected, making it easy to explore Palma and the surrounding beaches. Overall, the hotel works wel...
Cons (-) On arrival, there were additional charges (taxes) that were not clearly communicated during booking, which caused some confusion at check-in. There was also limited information provided about hotel facilities such as breakfast times and general services, so guests need to ask for details instead of receiving clear guidance. In the room, there were no proper glass cups available, only disposable al...
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8.0
Very good
Matthew, Jun 2026
Pros (+) Location and very friendly staff
Cons (-) Decor in room a little tired
4.0
Mediocre
Jan, Oct 2025
Cons (-) All night people were slamming their doors and yelling in the hallway.
10
Wonderful
Adelina, Sep 2025
Pros (+) Very good located. Friendly Staff. Perfect spot flr enjoining a long weekend at Ballermann. We will definitely come back next year
5.0
Fair
Patricia, Sep 2025
Pros (+) *Water pressure *Price *Staff were friendly- specifically the ones from the front desk.
Cons (-) ADULTS ONLY??!-why ? The adults are actually 10x worst than kids!! We wake up at 3am/4am with people who arrived from parties shouting, playing loudly music at those times of the night !! The walls were thin! We could hear everything from the rooms from each sides! - people had no respect: talking soo loudly around the hotel, playing music in the room and TVs. We stayed 3 nights and had no cleanin...
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7.0
Good
Jessika, Sep 2025
Pros (+) The cleaning
Cons (-) Difficult to find a parking spot in the area
8.0
Very good
Jeffrey, Sep 2025
Pros (+) perfect value for money. excellent and the room was okay. big balcony as well
9.0
Wonderful
Gabriel, Sep 2025
Pros (+) The hotel is great and has good service. It's very close to the beach and some local shops.
Cons (-) There was a lot of noise that night with young people partying on the hotel balcony. We left a note for housekeeping, but when we returned, the note was upside down, and the room wasn't cleaned. We notified the front desk, who said there was nothing they could do. We insisted a bit, and he flagged down the cleaning staff.
5.0
Fair
Mohammed, Sep 2025
Pros (+) Spacious clean nice views from balcony.
Cons (-) Charging €5 to use the fridge The WiFi doesn’t work so well once passed 4th floor or on the balcony
