Iberostar Heritage Grand Mencey

5 of 5 stars
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
Jun 26 - Jul 3
(1 room • 2 guests)
8.9
Excellent
3526 reviews

Featured Deal

Photo Section

Provided by Expedia Group
Provided by Expedia Group
Provided by Expedia Group
Provided by Expedia Group
Provided by Expedia Group
View all photos

Overview

Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Housekeeping is available on request. Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

Rating

8.9
Excellent
Based on 3,526 reviews

Available deals

Searching for the best deals...

Amenities

  • 24hr front desk
  • Air-conditioned
  • Business center
  • Casino
  • EV charging station
  • Elevator
  • Fitness
  • Hairdryer
  • Hot tub
  • Increased accessibility
  • Internet
  • Linens
  • Non-smoking rooms
  • Parking
  • Pool
Show all 20 amenities

Location

Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife

Reviews

8.9
Excellent
Based on 3,526 reviews
7.0
Good
Jun 2 2025
Hotel itself is beautiful, the location is great, breakfast offered a great variety, the bed is very comphy and bed sheets and towels are of super quality. Personell was friendly and helpful
Although very nice initially, hotel is dated and requires renovation: many chairs in the breakfast restaurant are quite worn out and even ripped, bathroom floor was stained (stains that wouldn't come off, not dirty), handles on the furniture and balcony door were loose and worn out as well. Little things mostly, but still not something you would expect at such price. Plus, a colleague of mine had an unpleasant situation related to late checkout, where personnel has clearly not checked the information they should have before taking any action. Management involvement for that case however was fast and effective.
10.0
Wonderful
May 29 2025
Complimentary bottle of bubbly on our anniversary. Much appreciated
3.0
Poor
May 24 2025
Nice grounds
They lost our reservation and took them a long time to find it even after I showed it to them. Then they became rude. Amateur hour at the front desk. Then Sink didn’t drain and hot water was weak and either scalding or feeezing. Sjhould be a two star hotel. The grounds are nice but that’s it. They need new management desperately. Pool closes at 6pm, that’s just stupid and sunset is at 9pm. Hotel carpets are worn and dirty. Parking is somewhat inconvenient. Don’t waste your money on this hotel. Have to get water yourself, not provided in the room. Everything about this hotel pissed me off and I rarely complain.
9.0
Wonderful
May 12 2025
The hotel was lovely and the swimming pool great. The staff were really friendly. It was right on the sea front in the centre of town so ideal for being able to explore.
Back
1 out of 3
Next