Novotel Amsterdam City

Modern, cleen, big, good restaurant and efficent service

LOcation, far from the center

Free wi-fi. Nice decor. Comfortable beds. Blow dryer.

Breakfast was not included which we were only informed of AT CHECK OUT when they wanted us to pay for it!!! Awkward shower; made bathroom floor all wet each time. Pretty far from the city!

For a four-star hotel this started out great but soon became disappointing. The decor and rooms were nice however, shuttle service was not provided (as it was far from the city center) and you were expected to use the bus transportation. The biggest issue we had was when checking in we were given the impression breakfast was included and we were NOT informed otherwise and in addition how much it would cost if we did eat. Upon check-out we were charged almost $200 for eating breakfast during our stay (3 mornings for 2 people), not once did any staff member inform us of pricing for the breakfast. The female staff member who checked us out was not of much help as she did not offer to get a manager to assist with ...