The Mercure Jardines de Albia Bilbao hotel is located close to a number of the city's main tourist attractions, such as the Guggenheim Museum, the Fine Arts Museum and the Casco Viejo old quarter. It also offers easy access to the Euskalduna Palace. The ideal base to enjoy the city, close to restaurants, bars and the shopping area. The hotel boasts a spa and is home to the renowned Zuria restaurant
Good location and general standard of room etc.
Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!
location was relatively good
reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.
Hotel difficult to find. Air conditioning in bedroom not functioning.
The staff spoke excellent English and were very helpful telling us how to get into the hotel car park and then up to reception to check in.
We were very disappointed that on our return stay in this hotel, there were no tea/coffee making facilities.
Good position and pleasant room with good facilities.
The breakfast was of relatively poor quality and expensive compared with similar hotels.