Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 8.3 "83% said thereception staff was great ." 8.6 "86% found therestaurant service to be one of the best ." -
8.7 "Bar is amazing."
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8.5 "Location is great."10.0 "100%
enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." 9.8 "City centre within easy reach , said 98%." 9.3 "93%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." -
7.9 "Good breakfast."
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6.8 "Rooms are ok."5.9 "For only 59%, the
bathroom was ok ." 6.8 "Only 68% thought theshower was ok ." 6.4 "Only 64% said therooms were modern ." -
6.4 "Average comfort."
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5.6 "Food is average."5.4 "Only 54% were
satisfied with the menu ." -
5.2 "Internet is average."
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5.1 "Average amenities."5.4 "54% thought the
building was acceptable ." 6.9 "For only 69%, thefacilities were new enough ." -
4.3 "Value below average."2.0 "80% said the
breakfast was too expensive ."
Overall Rating
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
8.7 "Bar is amazing."
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8.3 "Location is great."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.8 "City centre within easy reach , said 98%." -
8.1 "Breakfast is good."
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6.8 "Rooms are ok."5.8 "For only 58%, the
bathroom was ok ." 6.9 "Only 69% thought theshower was ok ." 5.2 "Only 52% thought thefurniture was functional ." 6.3 "Only 63% said therooms were modern ." -
6.2 "Average comfort."
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5.7 "Food is average."
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5.6 "Average amenities."5.8 "58% thought the
building was acceptable ." -
5.1 "Internet is average."
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3.8 "Value below average."1.9 "81% said the
breakfast was too expensive ."
Overall Rating
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8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.2 "82% said thereception staff was great ." -
8.2 "Breakfast is good."
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8.2 "Location is great."9.8 "
City centre within easy reach , said 98%." 10.0 "100%liked the proximity to sightseeing ." -
6.6 "Rooms are ok."6.0 "For only 60%, the
bathroom was ok ." 5.9 "Only 59% said therooms were modern ." -
6.5 "Average comfort."
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5.6 "Food is average."
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5.1 "Average amenities."5.4 "54% thought the
building was acceptable ." -
3.8 "Value below average."
Overall Rating
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.6 "Location is great."
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6.6 "Rooms are ok."
Overall Rating
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
8.5 "Location is great."
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7.8 "Good cleanliness."8.2 "82% said
rooms were clean ." -
7.6 "Good breakfast."
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6.6 "Rooms are ok."6.4 "For only 64%, the
bathroom was ok ." -
6.1 "Sufficient wellness & sports facilities."
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5.8 "Food is average."
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5.3 "Internet is average."
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4.6 "Bad amenities."4.9 "51% thought the
building wasn't nice ." -
4.5 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao. Thought ther could have been a wider choice at breakfast.
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7.3review from
Great value for money
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4.7review from
Near the center of the City. Easy to move around directly from the Hotel to main tourist attractions. Not very comfortable. Old rooms and uncomfortable bed mattresses.
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4.0review from
The location is ideal for exploring a wonderful city without needing a car. Unintrusive 24 hour reception with nice sweets and good English (thanks for that, my Spanish is very limited). Good restaurants with a range of (affordable) prices very nearby. The Spa is excellent (with reservations mentioned elsewhere). If you like to cycle the hotel rents bikes :-). Mosquitoes. Dirty room which didn't get any cleaner; bathroom sink not cleaned at all during our 3 night stay. Furniture and textiles have seen better days. Spa not included!! It's a separate business and located without private entrance for hotel guests, ie. no privacy. The website lacked relevant information to enable visitors to bring the equipment required for entry to the Spa.
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7.7review from
This hotel represented good value for money at the time of purchase. A clean, spacious hotel in a great location - a 10 minute walk from the Old Town or the Guggenheim.
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5.6review from
Good location and general standard of room etc. Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!
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2.4review from
location was relatively good reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.
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5.6review from
Breakfast Hotel difficult to find. Air conditioning in bedroom not functioning.
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7.2review from
The staff spoke excellent English and were very helpful telling us how to get into the hotel car park and then up to reception to check in. We were very disappointed that on our return stay in this hotel, there were no tea/coffee making facilities.
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7.2review from
Good position and pleasant room with good facilities. The breakfast was of relatively poor quality and expensive compared with similar hotels.
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7.3review from
Great value for money
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7.7review from
This hotel represented good value for money at the time of purchase. A clean, spacious hotel in a great location - a 10 minute walk from the Old Town or the Guggenheim.
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7.2review from
The staff spoke excellent English and were very helpful telling us how to get into the hotel car park and then up to reception to check in. We were very disappointed that on our return stay in this hotel, there were no tea/coffee making facilities.
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7.2review from
Good position and pleasant room with good facilities. The breakfast was of relatively poor quality and expensive compared with similar hotels.
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6.0review from
Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao. Thought ther could have been a wider choice at breakfast.
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4.7review from
Near the center of the City. Easy to move around directly from the Hotel to main tourist attractions. Not very comfortable. Old rooms and uncomfortable bed mattresses.
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4.0review from
The location is ideal for exploring a wonderful city without needing a car. Unintrusive 24 hour reception with nice sweets and good English (thanks for that, my Spanish is very limited). Good restaurants with a range of (affordable) prices very nearby. The Spa is excellent (with reservations mentioned elsewhere). If you like to cycle the hotel rents bikes :-). Mosquitoes. Dirty room which didn't get any cleaner; bathroom sink not cleaned at all during our 3 night stay. Furniture and textiles have seen better days. Spa not included!! It's a separate business and located without private entrance for hotel guests, ie. no privacy. The website lacked relevant information to enable visitors to bring the equipment required for entry to the Spa.
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5.6review from
Good location and general standard of room etc. Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!
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2.4review from
location was relatively good reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.
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5.6review from
Breakfast Hotel difficult to find. Air conditioning in bedroom not functioning.
