Mercure Bilbao Jardines De Albia

Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao. Thought ther could have been a wider choice at breakfast.

Near the center of the City. Easy to move around directly from the Hotel to main tourist attractions. Not very comfortable. Old rooms and uncomfortable bed mattresses.

The location is ideal for exploring a wonderful city without needing a car. Unintrusive 24 hour reception with nice sweets and good English (thanks for that, my Spanish is very limited). Good restaurants with a range of (affordable) prices very nearby. The Spa is excellent (with reservations mentioned elsewhere). If you like to cycle the hotel rents bikes :-). Mosquitoes. Dirty room which didn't get any cleaner; bathroom sink not cleaned at all during our 3 night stay. Furniture and textiles have seen better days. Spa not included!! It's a separate business and located without private entrance for hotel guests, ie. no privacy. The website lacked relevant information to enable visitors to bring the equipment required for entry to the Spa.

Good location and general standard of room etc. Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!

location was relatively good reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.

Breakfast Hotel difficult to find. Air conditioning in bedroom not functioning.