Ideally located in the heart of cultural and historic Brussels, near main shopping area. New art deco styled hotel with 4 room styles, 24 hr room service, 3 restaurants, fitness center, concierge, and indoor parking.
I thought the entire staff including housekeeping was very friendly, helpful, courteous, efficient in trying to meet our needs. I had to deal with management couple of times and Dimitros was just great! Location is excellent, rooms are well lite with all the amenities. I like the idea that every floor is different in color and décor. Also many rooms are not the same. I like the state of the art security system and privacy with the room keys and not being able to access another floor w/your room key. Rooms are comfortable not like some hotel rooms that are very small and crowed.
I think on the daily basis they should make a slight change in their menu for the buffet breakfast. Everyday it was exactly the same. Breakfast is open 6:15 and they should be ready at 6:15, the hot food was not ready till 6:40, chef was still preparing. I was with a Globus tour in Amsterdam, Luxemburg and the 2 hotels there had a slight change in their menu. Radisson should get a sophisticated coffee machine so people can help themselves that way you don't have to ask them for coffee and it would help a busy day. It was very chaotic, short of staff several days in the breakfast restaurant, , everybody was running around then accidents occurred spilling coffee, crashing plates. Tables were not cleaned off so it was difficult to find a table. I understand that at times understaffing occurs, I think days like this they should have a sign Please wait to be seated, so they could get a table ready for the amt. of customers to be seated. As people were let in freely, we're looking for a clean table and it was difficult to find one so I landed up cleaning my table plus got my own coffee. I felt it was ok to help out a little bit. They have a ledge anywhere from 2 1/2-3 inches high before going into the bathroom which doesn't make sense why they have it, it serves no purpose and certainly does not help the décor. I think it is very dangerous especially at night. I kicked it on the first day 3 times and then I put a colorful luggage strap on the floor and left the light on. 2 other couples stumbled on it, laid a towel to even it out, taped some paper across as a reminder that the ledge was there.
Its nice clean and in a good location
I arrived at 13:46 and I was told that check in starts at 15:00 so I was given the room as a favour Thats the feeling I got
Free wifi, cleanliness, allowance of late check out, location
Slow wifi, water pressure in shower
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately.
The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
Staff was very accomodating and I was very pleased with the service.
I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
Clean new rooms, free fast internet, excellent GYM, location
Very comfortable bed and pillows