The flight was an hour and a half, the crew didn’t bother serving drinks to the 13 passengers in Premium economy for the first 50 minutes…. And then just threw some wrapped sandwiches and gave us some soft drinks
Premium economy have nothing to do with crew because they don’t served you anything different than Eco
The aircraft knew from advance that the entertainment was not going to be available but you can not even charge your phone/tablet. Food can be a bit more generous
My trouble was also with kayak. I put in to your search engine the dates, times, cabin and amount of luggage that was needed. When arriving at the airport we were charged $280 extra. I have booked thru Kayak for years. Never have I encountered such a mistake. The entertainment was below average. The food terrible. The check in outrageously slow and the complaints continue to add up!
Great customer service both on and off the airplane. Flight was very comfortable. Thank-you!
I had booked my wife and I on AR from BUE to MIA on January 10th and secured seats 6A and 6B. When I checked in AR claimed one ticket was booked for the 10th and one for the 11th. They forced me to by a new ticket and charged me an additional $2,400.00 USD. I want a refund. Rob Austin
I tried to add checked baggage through the website; the amount was charged, but the payment was not linked to my reservation. As a result, I had to pay again at the airport and only received a refund three weeks later, thanks to my bank’s intervention. The flight was delayed, and the boarding process was poorly organized. Several boarding groups were in the same line, which made boarding very uncomfortable. The food was acceptable, but the beverage service was limited. While drinks were available at the back of the plane, it would be better to offer more beverages during the meal service. On a positive note, the cabin crew was very kind and professional, and we arrived on time according to the revised schedule.
The check in staff were so friendly and accomodating. Loved it. very rarefly you find that in other airlines.
Boarding was uncomfortable. Groups weren't boarding in an orderly fashion because everyone was taking to buses together. It was 90 degrees, but there was no air-conditioning. We left 40 minutes late without explanation. Uncomfortable!
Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
Honestly first time flying with delta and it was pretty good. All the process very smooth and crew was always nice and attentive.
It was delayed for 2 hours. Then when we arrived they took us on a very uncomfortable bus and left us there. The bus driver wouldn't let us out because no one from Latam was there. Everything was disaster.
Deleted flight made me loose my connection flight now stuck in Atlanta for a day
Good check in process Poor information on payments at Lima airport
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
We were not allowed to carry a bottle of water onto the 8 hour flight.
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
Poor, the airline was not able to help me move flights.
we were missing our luggage, trying to find someone to have any empathy was pretty much not happening....
Todo bien. Pero intente ver una película y me dijo que no era compatible con el navegador de mi celular. Raro porque mi cel es android.
The flight was long but everything went well. Crew was helpful and very attentive. Food was good and the entertainment options were many.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
We experienced a delay of almost two hours before takeoff. For a flight of more than 10 hours, sitting on the runway for two hours is quite exhausting. The airline did nothing to attend to the passengers during that time. We were not given any courtesy drinks or snacks—only the bare minimum during the flight. The crew seemed very apologetic, but apparently they have restrictions imposed by the airline, because despite their friendliness, they provided strictly what was necessary and, of course, everything else was for sale. However, after a two-hour delay, one would expect at least complimentary beverages. In addition to this, the space between the rows of seats is inhumanely narrow. Air Europa should review this for such long flights and be a bit more considerate and humane with its customers.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Like I said the experience was mediocre. Nothing special about this airline.
This flight was delayed by more than an hour. The seats are uncomfortable ans do not recline properly. I prepurchased a wifi pass, but wifi was not working on this flight at all. The food was bland.
Food situation was bad. Also movie choices when compared to other airlines was terrible. Seats very narrow. My tv didn’t work.
I was not allowed to cancel the flight, customer service is atrocious
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
I have to compare it to the AA flight back home. AA was a little better. Perhaps it was that American English is my native tongue. My seat on AA was newer and more comfortable. The food was a little better. The entertainment was much better, more movies worth watching. The sound was lousy on both.
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
Service was good , communication and emails were in Spanish though I booked in English , end up figuring it out but also flight was partnered with air maroc and I had to call them to check on not Iberea doesn’t make sense
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
Really like the idea experience on this airline I will use again
