The flight got delayed. They forgot to bring the drinks when I asked for it. The toilet is messy.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
The staff was extremely helpful and friendly at all times! They went above and beyond to get us into an earlier flight in San Diego to make our connection in SFO possible, because our original flight did actually not make it! I did so much appreciate the UA team and how they made this possible. We also didn’t have seats together on the long flight to Singapore, but they found us seats together last moment with no additional cost! Nobody sat next to us, so that we were able to sleep! Thanks to UA for improving their service and Underpricer for booking this trip! Please be careful: 1,5 hrs for transfer in San Francisco might not be enough time in the future
Crew was great! Good meals. Had room to stretch out
How can you rate a flight when it is canceled after you leave the gate & 3 hours into sitting there or in remote area of airport after mechanical problems
Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
First class ticket gets you no seat back entertainment? I have to bring my own laptop to see a movie? And most of their movies have ADS? No thank you. Worse: Tiny snacks only on a 2 hr flight?
Late plane. Only one crew on the ground so we b had to wait for Denver flight to come in, board, and depart. At 78 yrs of age I was not pleased trying to get my connection. What really made me angry was the notification you sent me to hurry up or I would miss my connection. Why tell me to hurry up when you got me in late. It was not a good way of treating customers.
The food on this flight was better than what we had getting to Rome. The flight was comfortable and the staff was great. One of the staff members was a stickler about the blankets in the aisle, which I get, but still. Overall, great flight and will fly with them again!
Our screen kept turning off ...3 times...had to get crew attention to turn it on again
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
Perfect airline, super friendly, great service, tasty food. Would fly again.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Flight was delayed by several hours and then cancelled due to weather. But Staff was very helpful getting me on a different flight. United should offer food coupons and tooth brush and paste for stranded passengers
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
I was asked at the gate to put my carry-on luggage into the metal size-checking unit and it scratched my luggage. I suggest lining it with a cloth to prevent damage to passengers’ luggage.
