|General||24 hour front desk, Air-conditioned, Bar/Lounge, Parking, Restaurant|
|Services||Laundry service, Meeting/Banquet facilities, Spa|
|Internet||Internet, WiFi (free)||Landmarks||
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The location is great. There is a lot to do in the immediate area.
The rooms are just okay. I wasn't even given towels or an ice bucket. It's a brand new hotel, and it looks like they are working to get their act together, but I wouldn't stay there again due to my first impression.
The hotel is open one month and the staff lacks training.
Location was excellent in close proximity to many excellent food choices
We showed up at 5:30pm, our check in time was 4pm, our room was not ready. The lady at the front desk informed us of that then just stared at us like we were the ones that did something wrong. After a very awkward staring contest she did make anattempt at customer service and offered us a couple drink cards for the bar. It was about 6:15pm when our room was finally ready. All the staff I encountered had an issue with politeness, except for the one male I encountered on an ice machine trip. Ice only located on the even numbered floors of course. But he was very courteous and held the door to access the stairs to avoid the 5.5 min wait in the elevator lobby. I wish I caught his name so I could recommend the rest of the staff to learn from him!
Nice, room, clean...
A little disorganized, not as friendly as I'm used to... There was no robe or trash can on the room, but they brought one at my request... Only coffee available in the room, I wish there was tea...
The rooftop lounge was amazing and the food was excellent. The staff at the front desk was extremely accommodating.
There was a large benefit the night we stayed and we could hear the music from the lounge until approximately 3AM. I kept the TV on however, and it was tolerable.Brand new facility. The outdoor areas associated with the rooftop lounge will be GREAT to visit when the Chicago weather gets warmer!
Clean and very nice!!! Nice staff. State of the art top of the line.
They charge an $100 incidental fee, that you wont receive back until 30-45 days later.
the hotel was new and clean but it was very unorginized. The bar was cool
they offered us a king bed if we would wait which we did. we then ended up with a double queen any way. not good serviceneed customer service help. at check out they had one person helping at the desk and the line was 10 deep but they had 3 bellhops standing around
Rooms are beautiful, comfortable & roomy
NoIt's brand new. From the front desk help, to the wait staff, bell staff & maids, everyone was very nice & friendly... The rooftop bar opens,which will be wonderful In the summer!!! Beds were super comfy, and the shower is awesome. It is within walking distance to several restaurants and bars. Love this hotel & will return...
Everything. great location, beautiful clean rooms, and friendly staff. Will definitely stay there again when in Chicago.The rooms are very modern and clean. The lounge has inside and an outside area which offers great views of the city.